FOH Supervisor & Shift Leader - Key Holder

ELEPHANT MANAGEMENT LLC; City of Rochester (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus

Competitive salary

Dental insurance

Employee discounts

Paid time off

Vision insurance

Key Holder

Job summary

Fox's Deli is hiring a Key Holder/Supervisor to open/close, run shifts, and ensure our FOH systems are followed. You will be the on-floor leader, making real-time staffing decisions and guiding the team to maintain speed and hospitality during service.

The role requires prior restaurant leadership experience, strong organization, and reliable, proactive communication. Weekend availability and a food handler certification (or willingness to obtain) are expected.

Qualifications

• Prior experience in restaurant/deli leadership.
• Able to be the most senior person in the building and make decisions independently.
• Strong organizational skills — able to run a checklist-driven operation.
• Clear, direct communicator who can hold a team accountable without drama.
• Reliable and punctual.
• Food handler certification (or willingness to obtain).
• Available to work opening and/or closing shifts, including weekends.

Responsibilities

• Run front-of-house shifts from open to close, delegating tasks and keeping the pace of service on track.
• Step in on the floor during rushes — expo, register, or wherever the gap is.
• Make real-time decisions on staffing, breaks, and problem-solving without needing to escalate every issue.
• Open the restaurant: complete opening checklists, set up front-of-house stations, and ensure the store is ready before doors open.
• Close the restaurant: complete closing checklists, secure cash and registers, ensure cleaning standards are met, and lock up.
• Implement and enforce established front-of-house systems (side work lists, cleaning schedules, cash handling procedures, food safety practices).
• Hold staff accountable to systems consistently and flag gaps in existing processes.
• Set the tone for the shift — professionalism, urgency, and hospitality.
• Handle customer concerns in the moment and know when to loop in ownership.
• Support onboarding/training of new front-of-house staff on systems and standards.
• Monitor front-of-house inventory/supplies and flag reorder needs.
• Communicate shift recaps, incidents, or concerns to ownership clearly and promptly.

Skills

Restaurant leadership

Team leadership

Communication

Customer service

Education

Food handler certification

Job description

Fox's Deli is hiring a Key Holder/Supervisor to open/close, run shifts, and ensure our FOH systems are followed. You will be the on-floor leader, making real-time staffing decisions and guiding the team to maintain speed and hospitality during service.

The role requires prior restaurant leadership experience, strong organization, and reliable, proactive communication. Weekend availability and a food handler certification (or willingness to obtain) are expected.