Titular de la Llave / Supervisor de Recepción

ELEPHANT MANAGEMENT LLC; City of Rochester (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Paid time off

Vision insurance

Job summary

Fox's Deli is a fast-paced, community-rooted deli seeking a Key Holder/Supervisor to own shifts and keep front of house running smoothly.

You will open and close the restaurant, lead staff, and ensure systems are followed while delivering friendly, professional guest service. This is a growth-minded role with a trusted leadership position.

Qualifications

• Experience in a restaurant/deli/food service leadership role.
• Food handler certification (or willingness to obtain).
• Available to work opening and/or closing shifts, including weekends.
• Strong organizational skills and clear communication.
• Reliable and punctual.

Responsibilities

• Lead front-of-house shifts from opening to close and manage the pace of service.
• Open and close the restaurant with checklists, cash handling, and security.
• Enforce front-of-house systems and ensure standards are followed.
• Set a professional, urgent, and hospitable tone for the shift and address customer concerns.
• Monitor inventory and coordinate shift coverage with ownership as needed.

Skills

Leadership

Organizational skills

Communication

Reliability

Punctuality

Weekend availability

Education

Food handler certification

Tools

Toast POS

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Paid time off
• Vision insurance

Key Holder / Supervisor — Fox's Deli

Location: Fox's Deli Job Type: Full-Time Reports To: Owner

About Us

Fox's Deli is a busy, community-rooted deli known for great food and a fast-paced, high-energy front of house. We're looking for a Key Holder/Supervisor who takes ownership of the shift, keeps the front of house running smoothly, and holds the team to a high standard — even when the owners aren't in the building.

Position Overview

The Key Holder/Supervisor is a front-of-house leadership role responsible for opening and closing the restaurant, running shifts, and making sure our systems are followed. You're the person the team looks to when something needs a decision, and the person who notices small problems before they become big ones.

Key Responsibilities

Shift Leadership

• Run front-of-house shifts from open to close, delegating tasks and keeping the pace of service on track
• Step in on the floor during rushes — expo, register, or wherever the gap is
• Make real-time decisions on staffing, breaks, and problem-solving without needing to escalated every issue

Opening & Closing

• Open the restaurant: complete opening checklists, set up front-of-house stations, and ensure the store is ready before doors open
• Close the restaurant: complete closing checklists, secure cash and registers, ensure cleaning standards are met, and lock up
• Serve as a keyholder with the responsibility and trust that comes with it (alarm codes, keys, safe procedures)

Systems & Standards

• Implement and enforce established front-of-house systems (side work lists, cleaning schedules, cash handling procedures, food safety practices)
• Hold staff accountable to systems consistently
• Flag gaps in existing systems and suggest improvements based on what you see on the floor

Team & Customer Experience

• Set the tone for the shift — professionalism, urgency, and hospitality
• Handle customer concerns in the moment and know when to loop in ownership
• Support onboarding/training of new front-of-house staff on systems and standards

Operations Support

• Monitor front-of-house inventory/supplies and flag reorder needs
• Communicate shift recaps, incidents, or concerns to ownership clearly and promptly
• Support scheduling coverage as needed (e.g., flagging gaps, covering call-outs)

What We're Looking For

• Prior experience in a restaurant/deli/food service leadership role (shift lead, supervisor, or key holder)
• Comfortable being the most senior person in the building and making decisions independently
• Strong organizational skills — able to run a checklist-driven operation
• Clear, direct communicator who can hold a team accountable without drama
• Reliable and punctual
• Food handler certification (or willingness to obtain)
• Available to work opening and/or closing shifts, including weekends

Nice to Have

• Experience training or mentoring staff
• POS system experience (Toast or the equivalent)

What We Offer

• Competitive pay based on experience
• Employee discount
• Growth opportunity within a growing, multi-location business
• A real seat at the table — this is a trusted, high-visibility role