Front-of-House Supervisor & Key Holder — Growth

ELEPHANT MANAGEMENT LLC; New York (NY); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Employee discount

Growth opportunity

Real seat at the table

Job summary

Fox's Deli is seeking a Key Holder/Supervisor to lead front-of-house operations, open and close shifts, and ensure the team follows established procedures. The role requires calm decision-making, accountability, and strong hospitality in a fast-paced deli environment.

You will be the senior on duty, responsible for staffing decisions, customer experience, and maintaining food-safety standards, with opportunities for growth in a multi-location business.

Qualifications

• Experience leading restaurant/deli/food service teams.
• Ability to run a shift with minimal supervision.
• Strong organizational and communication skills.

Responsibilities

• Run front-of-house shifts from open to close, delegating tasks and keeping the pace of service on track
• Step in on the floor during rushes — expo, register, or wherever the gap is
• Make real-time decisions on staffing, breaks, and problem-solving without needing to elevate every issue
• Open the restaurant: complete opening checklists, set up front-of-house stations, and ensure the store is ready before doors open
• Close the restaurant: complete closing checklists, secure cash and registers, ensure cleaning standards are met, and lock up
• Serve as a keyholder with the responsibility and trust that comes with it (alarm codes, keys, safe procedures)
• Implement and enforce established front-of-house systems (side work lists, cleaning schedules, cash handling procedures, food safety practices)
• Hold staff accountable to systems consistently
• Flag gaps in existing systems and suggest improvements based on what you see on the floor
• Set the tone for the shift — professionalism, urgency, and hospitality
• Handle customer concerns in the moment and know when to loop in ownership
• Support onboarding/training of new front-of-house staff on systems and standards
• Monitor front-of-house inventory/supplies and flag reorder needs
• Communicate shift recaps, incidents, or concerns to ownership clearly and promptly

Skills

Front-of-house leadership

Shift management

Staff training

Customer service

Problem-solving

Reliability & punctuality

Education

Food handler certification

Job description

Fox's Deli is seeking a Key Holder/Supervisor to lead front-of-house operations, open and close shifts, and ensure the team follows established procedures. The role requires calm decision-making, accountability, and strong hospitality in a fast-paced deli environment.

You will be the senior on duty, responsible for staffing decisions, customer experience, and maintaining food-safety standards, with opportunities for growth in a multi-location business.