FOH Shift Leader

Tacoria - Ridgewood; Ridgewood (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Tacoria - Ridgewood is seeking a Manager on Duty to oversee daily restaurant operations during assigned shifts, ensuring excellent customer service, smooth team performance, and strict adherence to brand standards.

You will supervise staff, manage cash handling, monitor food quality and presentation, coordinate tasks during peak hours, and coach new employees in a fast-paced, high-volume environment.

Qualifications

• Leadership and communication skills required.
• Experience in fast-paced restaurant or hospitality roles.
• Ability to supervise and coach staff.
• Basic math and cash-handling accuracy.

Responsibilities

• Supervise and support team members during shifts.
• Ensure fast, friendly, and accurate customer service.
• Open and/or close the restaurant, including cash handling and register counts.
• Monitor food quality, portioning, and presentation standards.
• Assign tasks and manage workflow to maintain efficiency during peak hours.
• Train new employees and provide ongoing coaching.
• Handle customer concerns and resolve issues professionally.
• Maintain cleanliness, organization, and food safety compliance.
• Ensure supplies are restocked.
• Communicate with management regarding performance, issues, or staffing needs.

Skills

Leadership

Customer service

Multitasking

Problem solving

Cash handling

Math basics

Tools

POS systems

Job description

Position Summary

Leads daily restaurant operations during assigned shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards. Acts as the manager-on-duty in a fast-paced environment.

Key Responsibilities

• Supervise and support team members during shifts
• Ensure fast, friendly, and accurate customer service
• Open and/or close the restaurant, including cash handling and register counts
• Monitor food quality, portioning, and presentation standards
• Assign tasks and manage workflow to maintain efficiency during peak hours
• Train new employees and provide ongoing coaching
• Handle customer concerns and resolve issues professionally
• Maintain cleanliness, organization, and food safety compliance
• Ensure supplies are properly restocked throughout the day
• Communicate with management regarding performance, issues, or staffing needs

Required Skills

• Strong leadership and team management abilities
• Excellent customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving and decision-making skills
• Basic math and cash-handling accuracy

Preferred Qualifications

• 1–2+ years of experience in food service or hospitality
• Previous supervisory or leadership experience
• Familiarity with POS systems and restaurant operations
• Flexible availability, including nights, weekends, and holidays

Work Environment

• Fast-paced, high-volume restaurant setting
• Standing and walking for extended periods
• Occasional lifting (up to 25–45 lbs)
• Exposure to kitchen equipment and food preparation areas