FOH Supervisor

Common Bond Bistro & Bakery; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Referral program

Employee discount

Job summary

Common Bond Cafe in Houston is seeking a Front-of-House Supervisor to lead the guest experience and support the General Manager. This full-time role requires a high school diploma and a can-do attitude in a fast-paced bakery cafe.

You will supervise front-of-house operations, ensure high-quality service, and develop staff while upholding sanitation, safety, and beverage/food standards. Flexible hours include mornings, evenings, weekends, and holidays.

Qualifications

• Food handler certification and TABC where required by code.
• Must be able to learn quickly and follow written and oral instructions.
• Strong interpersonal and team skills with ability to build relationships.
• Able to lift up to 50 lbs and perform flexible shifts.
• High school diploma or equivalent required.

Responsibilities

• Greet customers with a smile and understand their needs.
• Maintain knowledge of baked goods and the menu.
• Supervise front-of-house to uphold standards.
• Address guest concerns professionally to convert to returns.
• Inform GM of shortages before items run out.
• Enforce sanitation and comply with laws.
• Ensure consistently high quality service.
• Maintain professional restaurant image and appearance.
• Develop employees with feedback and expectations.
• Take orders and package items efficiently.
• Deliver food and beverages promptly.
• Rotate stock using FIFO.
• Maintain attendance and punctuality.
• Work flexibly including mornings/evenings/weekends/holidays.
• Meet store policies on beverages/food, cash handling, safety.
• Prepare and package items to high-quality recipes.
• Perform varied tasks during shifts.
• Additional duties as assigned.

Skills

Learn quickly

Food handler/TABC cert

Oral and written instructions

Interpersonal skills

Team player

Relationship building

Lift up to 50 lbs

Education

High school degree

Job description

• Common Bond Cafe Careers
• Heights On-The-Go
• FOH Supervisor

FOH Supervisor

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Full-time

High school degree

$15.00 - 18.00 per hour

The FOH Supervisor is responsible for how the front-of-house is ran working closely with the General Manager. The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication
• Maintain complete knowledge of baked goods and the menu
• Supervise the front-of-how while upholding our standards of excellence and hospitality
• Ensure positive guest service in all areas. Respond guests complaints in a professional manner and taking any and all appropriate actions to turn dissatisfied guests into return guests
• Inform the General Manager of any foreseeable shortages before items run out.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance dining areas while being compliant with operational standards, company policies, federal/state/local laws, and ordinances
• Responsible for ensuring consistent high quality service
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Develop employees by providing ongoing feedback and establishing performance expectations
• Taking orders from guest and packing all retail items and bread orders carefully and efficiently
• Running food and drinks to customers in a timely fashion
• Rotating stock using the FIFO method
• Maintain good attendance and punctuality
• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Additional duties as assigned

Required Knowledge, Skills And Abilities

• Ability to learn quickly
• A food handler’s and TABC certification where required by local and state health code regulations
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build and maintain relationships
• Ability to lift up to 50 lbs.

Reports to:

General Manager

FLSA Status:

Hourly/ Non-exempt

TIPS ELIGIBLE

Work schedule

• 8 hour shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount

Common Bond Cafe - Heights On-The-Go

601 Heights Blvd, Houston, TX 77007, USA