FOH Shift Supervisor: Guest Experience & Team Lead

LSF BRAINTREE LLC; Braintree (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) retirement plan

Job summary

Legal Sea Foods in Braintree, MA seeks a Shift Supervisor to oversee front-of-house operations, ensure policy compliance, and deliver outstanding guest service. You will lead FOH staff, coordinate schedules, manage cash handling, and train new hires.

The role requires ServSafe or related certifications, the ability to work under pressure, and strong interpersonal skills. Benefits include medical, dental, and vision insurance, paid vacation, and a 401(k) retirement plan.

Qualifications

• High School diploma required.
• Ability to supervise front-of-house staff and manage shift operations.
• Experience with cash handling and POS systems preferred.

Responsibilities

• Leads FOH shift and department employees to ensure smooth operations.
• Ensures proper staffing and breaks per schedule; assigns tasks and monitors performance.
• Handles guest complaints and escalates issues to management as needed.
• Provides guest service and hospitality during shifts; supports reservations and POS issues.

Skills

Staff supervision

Customer service

Cash handling

POS experience

Communication skills

Team leadership

Education

High School diploma

Tools

Point of Sale (POS) system

Reservation system

Job description

Legal Sea Foods in Braintree, MA seeks a Shift Supervisor to oversee front-of-house operations, ensure policy compliance, and deliver outstanding guest service. You will lead FOH staff, coordinate schedules, manage cash handling, and train new hires.

The role requires ServSafe or related certifications, the ability to work under pressure, and strong interpersonal skills. Benefits include medical, dental, and vision insurance, paid vacation, and a 401(k) retirement plan.