Lead Restaurant Shift Supervisor – Kitchen & Guest Experience

LSF PEABODY LLC; Peabody (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Legal Sea Foods in Peabody, MA is seeking a Shift Supervisor to oversee HOH operations during shifts, ensure adherence to food safety and sanitation policies, and deliver outstanding guest service.

You will lead hourly staff, assist in hiring, manage assignments, handle guest concerns, and coordinate with management. Must meet ServSafe and allergen training requirements and pass background checks.

Qualifications

• Must be 18 years or older and eligible to work in the U.S.
• Minimum six months with the company or HR approval for this role.
• High School diploma or equivalent required.
• Background check satisfactory to the company prior to work.
• Certifications in ServSafe Food, ServSafe Alcohol/TIPS, MA Allergen Training.
• ChokeSave certification strongly encouraged but not required if someone on shift has it.

Responsibilities

• Lead HOH shift and department team to ensure smooth operations.
• Organize staff and schedule adherence; manage breaks and task delegation.
• Oversee clock-in/clock-out procedures and shift coverage.
• Assist in hiring processes and training for new hires.
• Address staff issues and escalate to senior management as needed.
• Provide support on POS/KDS to hourly staff and ensure service quality.
• Handle guest complaints promptly and escalate to GM/Chef when appropriate.
• Enforce safety, sanitation, and respectful workplace policies.

Skills

Interpersonal communication

Guest service

Sanitation knowledge

POS/KDS proficiency

Staff leadership

Stress management

Education

High School diploma

ServSafe Food

ServSafe Alcohol/TIPS

MA Allergen Training

Discrimination & Harassment Training

ChokeSave (encouraged)

Tools

POS systems

Kitchen Display System

Job description

Legal Sea Foods in Peabody, MA is seeking a Shift Supervisor to oversee HOH operations during shifts, ensure adherence to food safety and sanitation policies, and deliver outstanding guest service.

You will lead hourly staff, assist in hiring, manage assignments, handle guest concerns, and coordinate with management. Must meet ServSafe and allergen training requirements and pass background checks.