FOH Shift Leader

Nudy's Cafes; West Chester (Chester County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Opportunity for advancement

Flexible schedule

Free food & snacks

Job summary

Nudy's Cafes, located in Chester County, is seeking a full-time Shift Leader to oversee restaurant operations and deliver a top-tier customer experience. Responsibilities include directing staff, managing daily operations, and ensuring quality standards are met.

The ideal candidate will have at least one year of hospitality leadership experience, be SERV Safe certified or willing to obtain certification, and possess the ability to motivate teams. This role offers industry-leading work-life balance with a 4-day workweek.

Qualifications

• Minimum of 1 year in hospitality leadership.
• Ability to lead and motivate teams.
• Open availability preferred.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service to maximize customer satisfaction.
• Train new employees on customer service practices.

Skills

Leadership skills

Customer service skills

Food knowledge

Team motivation

Education

SERV Safe Certification

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks

Nudy's Cafe is a local, family owned & operated business. The customer journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family friendly environment. We currently operate in soon to be 16 locations across Chester, Montgomery, and Delaware Counties. We anticipate future growth throughout local markets as we continue the search for additional locations.

We are actively recruiting for a full-time Shift Leader to assist in leading our locations (West Chester, Glen Mills and Chadds Ford.) In this role, you will be responsible for delivering a high-quality detailed customer experience. In addition, you will direct and motivate staff to provide the ‘Nudy’s Promise’ to each guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team! We utilize a multiunit hiring policy to assist in covering staffing gaps across the organization.

Duties within this position include the following:

• Coordinate daily restaurant operations.
• Understand and deliver on the Customer Journey
• Deliver superior service & maximize customer satisfaction.
• Respond swiftly & accurately to customer concerns.
• Regularly review product quality
• Organize and supervise shifts (7 Shifts system experience preferred)
• Continuously manage, coach and train employees and peers with a passion for service in mind
• Ensure that Nudy's brand is represented consistently.
• Train new & current employees on proper customer service practices & side work schedules.
• Accountability for taking initiative, being people focused and result oriented.
• Conducting performance reviews
• Balancing cash registers
• Ensuring that all members of their team comply with government regulations and company policies

Requirements:

• The ideal candidate will have a minimum of 1 year’s hospitality leadership
• Proven ability to lead, motivate, and coach teams.
• Preferably have extensive knowledge of food, with the ability to successfully answer customer questions.
• SERV Safe Certified or ability to obtain certification within 30 days of employment.
• Consistent Food Safety and Quality Line Check submissions with Integrity
• An ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change.
• OPEN AVAILABILITY IS PREFERRED. Minimum Availability: 6:30AM THROUGH 4:30PM on Saturday, Sunday, Monday & Tuesday.
• Holidays are required (except Thanksgiving and Christmas.)

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods standing and walking.
• Ability to lift, stoop, bend, or twist and repeat the same movements.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Must be able to lift 25 pounds at times.

Benefits:

• Industry leading work life balance- 4-day work week (6:30am-4:30pm)
• Growth Opportunities
• 401k with Company Match
• Medical Benefits
• Dental Benefits
• Day Shift Only
• Shift Meal