FOH Shift Leader

Nudy's Cafes; Phoenixville (Chester County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Training & development

Shift Meal

Job summary

Nudy's Cafe is seeking a full-time Shift Leader to help run our busy Phoenixville and Audubon locations with energy and pride. You will lead teams, ensure a high-quality customer experience, and uphold the Nudy's Promise in a fast-paced setting.

You will coordinate daily operations, monitor service quality, train staff, and balance cash, while ensuring compliance with safety standards and company policies. Join a family-owned brand with growth opportunities, competitive benefits, and a schedule

Qualifications

• Minimum 1 year of hospitality leadership experience.
• Proven ability to lead, motivate, and coach teams.
• SERV Safe certification or ability to obtain within 30 days.
• Strong understanding of food safety and quality checks.
• Ability to interpret operations data to drive improvements.
• Open availability preferred: 6:30 AM to 4:30 PM Sat-Sun-Mon-Tue.
• Holiday availability required (excluding Thanksgiving and Christmas).

Responsibilities

• Coordinate daily restaurant operations.
• Deliver on the Customer Journey and superior service.
• Manage shifts across a 7-shifts system.
• Coach and train staff with a service-focused mindset.
• Ensure brand consistency and customer experience.
• Conduct performance reviews.
• Balance cash registers.
• Ensure compliance with government regulations and company policies.
• Respond to customer concerns promptly.
• Review product quality regularly.

Skills

Hospitality leadership

Team motivation

Customer service

SERV Safe Certification

Food safety awareness

Data interpretation

Open availability

Holiday availability

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development

Nudy's Cafe is a local, family owned & operated business. The customer journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family friendly environment. We currently operate in soon to be 16 locations across Chester, Montgomery, and Delaware Counties. We anticipate future growth throughout local markets as we continue the search for additional locations.

We are actively recruiting for a fulltime Shift Leader to assist in leading our locations. In this role, you will be responsible for delivering a high-quality detailed customer experience. In addition, you will direct and motivate staff to provide the ‘Nudy’s Promise’ to each guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team! We utilize a multiunit hiring policy to assist in covering staffing gaps across the organization. This person must be able to work in both the Audubon and the Phoenixville Nudy's locations, as needed.

Duties within this position include the following:

• Coordinate daily restaurant operations.
• Understand and deliver on the Customer Journey
• Deliver superior service & maximize customer satisfaction.
• Respond swiftly & accurately to customer concerns.
• Regularly review product quality
• Organize and supervise shifts (7 Shifts system experience preferred)
• Continuously manage, coach and train employees and peers with a passion for service in mind
• Ensure that Nudy's brand is represented consistently.
• Train new & current employees on proper customer service practices & side work schedules.
• Accountability for taking initiative, being people focused and result oriented.
• Conducting performance reviews
• Balancing cash registers
• Ensuring that all members of their team comply with government regulations and company policies

Requirements:

• The ideal candidate will have a minimum of 1 year’s hospitality leadership
• Proven ability to lead, motivate, and coach teams.
• Preferably have extensive knowledge of food, with the ability to successfully answer customer questions.
• SERV Safe Certified or ability to obtain certification within 30 days of employment.
• Consistent Food Safety and Quality Line Check submissions with Integrity
• An ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change.
• OPEN AVAILABILITY IS PREFERRED. Minimum Availability: 6:30AM THROUGH 4:30PM on Saturday, Sunday, Monday & Tuesday.
• Holidays are required (except Thanksgiving and Christmas.)

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly and continuously.
• Prolonged periods standing and walking.
• Ability to lift, stoop, bend, or twist and repeat the same movements.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Must be able to lift 25 pounds at times.

Benefits:

• Industry leading work life balance- 4-day work week (Shift is 6:30am-4:30pm)
• Growth Opportunities
• 401k with Company Match
• Medical Benefits
• Dental Benefits
• Day Shift Only
• Shift Meal

Join us to deliver the Nudy's Promise that our community has been enjoying for decades!

Nudy's Cafe Promise:

I'm honored to be part of the community and welcome you and your family to Nudy's Cafe. We provide handcrafted, neighborhood dining experience. Thank you for choosing us. Our promise is to make you feel welcome, nourished and excited about coming back because of our excellent service and freshly made great food. I take my promise very seriously, as I learned the business from my father's restaurant in Villanova, Pa at 12 years old and have owned and been operating my own restaurant Nudy's Cafe since 1979.

This is the only business I've ever known. It's literally in my blood, and I still have the same love and passion for making people feel as special as I watched my father do as a young boy. I promise! - Ray Nudy