FOH Shift Leader

Nudy's Cafes; Glen Mills (Delaware County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

401(k) with Company Match

Flexible schedule

Free food & snacks

Job summary

Nudy's Cafes in Glen Mills is looking for a Full-time Shift Leader to ensure high-quality customer experiences while managing restaurant operations. You will lead a team to deliver excellent service and maintain quality standards.

The ideal candidate should have at least one year of leadership experience in hospitality and be comfortable working flexible shifts, including holidays. Benefits include health insurance, 401(k) matching, and opportunities for advancement.

Qualifications

• Minimum of 1 year’s hospitality leadership experience.
• Proven ability to lead, motivate, and coach teams.
• SERV Safe Certified or ability to obtain certification within 30 days.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service & maximize customer satisfaction.
• Manage, coach, and train employees.

Skills

Leadership

Customer Service

Food Safety Knowledge

Team Coaching

Job description

Position

Full‑time Shift Leader

Company Overview

Nudy's Cafe is a local, family‑owned & operated business. The customer journey is our key to success. Nudy's Cafe is the go‑to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family‑friendly environment. We currently operate in our soon to be 16 locations across Chester, Montgomery, and Delaware Counties and anticipate future growth throughout local markets as we continue the search for additional locations.

Job Summary

In this role, you will be responsible for delivering a high‑quality, detailed customer experience and directing and motivating staff to provide the ‘Nudy’s Promise’ to each guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards, and work with a great team. We utilize a multi‑unit hiring policy to assist in covering staffing gaps across the organization.

Responsibilities

• Coordinate daily restaurant operations
• Understand and deliver on the Customer Journey
• Deliver superior service & maximize customer satisfaction
• Respond swiftly & accurately to customer concerns
• Regularly review product quality
• Organize and supervise shifts (7‑shift system experience preferred)
• Continuously manage, coach and train employees and peers with a passion for service in mind
• Ensure that Nudy's brand is represented consistently
• Train new & current employees on proper customer service practices & side work schedules
• Accountability for taking initiative, being people focused and result oriented
• Conduct performance reviews
• Balance cash registers
• Ensure that all members of the team comply with government regulations and company policies

Requirements

• Minimum of 1 year’s hospitality leadership experience
• Proven ability to lead, motivate, and coach teams
• Preferably extensive knowledge of food, with the ability to answer customer questions
• SERV Safe Certified or ability to obtain certification within 30 days of employment
• Consistent Food Safety and Quality Line Check submissions with Integrity
• Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change
• Open availability is preferred. Minimum availability: 6:30 AM through 4:30 PM on Saturday, Sunday, Monday & Tuesday
• Holidays are required (except Thanksgiving and Christmas)

Physical Requirements

• Ability to traverse all parts of the restaurant quickly
• Prolonged periods standing and walking
• Ability to lift, stoop, bend, or twist and repeat the same movements
• Use hands to handle, control, or feel objects, tools, or controls
• Must be able to lift 25 pounds at times

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks

Additional Benefits

• Industry leading work‑life balance – 4‑day work week (6:30 AM‑4:30 PM)
• Growth Opportunities
• 401(k) with Company Match
• Medical Benefits
• Dental Benefits
• Day Shift Only
• Shift Meal