FOH Shift Lead

Workstream; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bonus Pay

Subsidized health, dental, and vision insurance

Employee discounts

Scholarship and Educational Assistance Opportunities

Job summary

Workstream in New York, NY is seeking a Front of House Shift Lead to oversee day-to-day operations in a fast-paced restaurant environment. The role involves leading a team, ensuring customer satisfaction, and maintaining high standards of service while adhering to Chick-fil-A principles.

The ideal candidate has previous leadership experience in the food service or hospitality industry, strong multitasking skills and a commitment to delivering exceptional customer service.

Qualifications

• Prior experience as a shift lead or in a hospitality role is preferred.
• Ability to lift up to 50 lbs.
• Able to work on your feet for several hours at a time.

Responsibilities

• Oversee day-to-day FOH operations in a fast-paced environment.
• Train and develop team members with coaching.
• Maintain cleanliness of FOH and dining area.

Skills

Customer service

Team leadership

Conflict resolution

Multitasking

Communication skills

Positive attitude

Job description

The Front of House (FOH) Shift Lead is responsible for overseeing the restaurant’s FOH day-to-day operations. Their top priority is delivering fresh, fast, and safe food to exceed Guests' Expectations! He/she consistently demonstrates our core values, embraces the Chick-fil-A culture, has a passion for people and serving others, has strong character, takes initiative and works with a sense of urgency at all times. Keeps team members accountable for each component of Operational Excellence and protects our core values by being a champion of culture and growth within the restaurant.

Responsibilities

• Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems
• Address guest issues that may arise in a professional manner
• Build a high-performance team and develop them with coaching, training, accountability and leading by example
• Manage the assignments for all FOH stations
• Complete required daily, weekly and monthly checklists
• Ensure FOH and dining room are always clean
• Execute proper security and cash handling and control procedures
• Appropriately document employee performance and policy/procedure violations and take appropriate corrective actions with Team Members.
• Assign weekly positions of FOH team members
• Achieve or exceed goals related to: speed of service, order accuracy, customer satisfaction, and Winning Hearts Every Day strategies to positively influence business and team results
• Assist in training of new hires
• Ability to manage Team Member behavioral and performance issues
• Review key FOH metrics, adhering to strict checklists/procedures, using standard tools, and always working towards continuous improvement.
• Is in constant communication with other restaurant leaders - working toward common restaurant goals and enabling each other's success.
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Availability

• Fully available Opening or closing shifts based on business needs, including Saturdays and holidays.
• This is a 40+ hour/week position.

Certifications

• Must complete NYC Food Handler trainingwithin a year of hiring

Qualifications

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Prior experience in a hospitality or food service role is not required but is preferred
• Able to work on your feet for several hours at a time
• Ability to lift up to 50 lbs
• Consistent, reliable, with ability to multitask in a fast-paced setting
• Strong commitment to superior customer service
• Excellent interpersonal and conflict resolution skills
• Cheerful, Positive Attitude and Values Teamwork
• Smiles and able to maintain eye contact
• Ability to use computer, tablet, and group communication apps

Benefits

• Bonus Pay
• Subsidized health, dental and vision insurance
• Closed Every Sunday
• Employee discounts
• Leadership Development
• Scholarship and Educational Assistance Opportunities