FOH Leader

Workstream; North Green (NC); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Competitive hourly wage

Free employee meal during shift

Opportunities for advancement

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Sundays off

Positive work environment

Job summary

Workstream is seeking an experienced FOH Leader in North Green, North Carolina to lead and support FOH Shift Leaders and team members across all shifts. This full-time position involves ensuring the smooth execution of daily operations while upholding Chick-fil-A Cobb Corners’ Core Values.

The ideal candidate will have strong interpersonal and leadership skills, with a proven ability to coach and mentor high-potential individuals. Benefits include competitive pay, flexible scheduling, health insurance, and opportunities for advancement.

Qualifications

• Must be 18 years or older.
• Strong leadership and interpersonal skills.
• Open availability including weekends and holidays.

Responsibilities

• Lead and support FOH Shift Leaders and team members.
• Ensure smooth execution of daily operations.
• Monitor guest experience scores and lead improvement efforts.

Skills

Leadership

Interpersonal skills

Conflict resolution

Data-informed decision making

Tools

Chick-fil-A systems

Job description

FOH Leader

Reports To: Operator, Chief Operating Officer, Directors of Operations, Talent, and Marketing

Schedule: Full time

Pay Range: $20-$27

Key Responsibilities

• Lead and support FOH Shift Leaders, Certified Trainers, and team members across all shifts
• Build a leadership pipeline by mentoring and developing high-potential individuals
• Facilitate regular 1-on-1 and team huddles to provide coaching, clarity, and motivation
• Uphold and model Chick-fil-A Cobb Corners’ Core Values in every interaction
• Ensure smooth execution of daily operations across front counter, drive-thru, and mobile channels
• Oversee peak-hour strategy and execution (especially during breakfast, lunch, and dinner rushes)
• Implement systems for efficient labor deployment, break coverage, and throughput
• Ensure dining room and service areas exceed brand cleanliness and organizational standards
• Set the tone for intentional, warm, and attentive hospitality
• Monitor guest experience scores (CEM), identify trends, and lead improvement efforts
• Personally address escalated guest complaints with empathy and timely resolution
• Champion initiatives that enhance the mobile/digital experience
• Lead the FOH team to meet or exceed goals in speed of service, accuracy, and friendliness
• Manage labor efficiency while balancing guest satisfaction and team wellness
• Collaborate with the Directors, COO, and Operator to meet KPIs
• Analyze operational bottlenecks and lead corrective strategies in real-time

Qualifications

• Must be 18 years or older
• Open Availability including weekends and Holidays
• Strong interpersonal, leadership, and conflict resolution skills
• Proven ability to coach others and hold teams accountable with grace and consistency
• Comfortable making data-informed decisions and driving performance improvements
• Familiarity with Chick-fil-A systems (Pathways, RQA, Analytics Hub) preferred

Benefits

• Competitive hourly wage
• Free employee meal during shift
• Opportunities for advancement and leadership development
• Flexible scheduling
• Paid time off
• Sundays off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Positive and supportive work environment