BOH Shift Lead

Workstream; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus Pay

Subsidized health, dental and vision insurance

Closed Every Sunday

Employee discounts

Leadership Development

Scholarship and Educational Assistance Opportunities

Job summary

Workstream is seeking a BOH Shift Lead in New York, responsible for overseeing Back of House operations in a fast-paced environment. The ideal candidate will ensure food safety, deliver excellent customer service, and maintain the Chick-fil-A culture.

The role requires collaborating with the kitchen team, managing daily operations, and providing coaching to team members. Previous leadership experience is preferred, and the position involves 40+ hours of work per week.

The company offers benefits such as bonus pay, health insurance, and employee discounts.

Qualifications

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or assistant manager preferred.
• Able to work on your feet for several hours at a time.
• Ability to lift up to 50 lbs.

Responsibilities

• Lead day-to-day activities in a high-volume restaurant.
• Act as a role model and leader in the kitchen.
• Manage assignments for all kitchen stations.
• Complete required checklists daily, weekly, and monthly.

Skills

Customer service

Team leadership

Conflict resolution

Job description

The BOH Shift Lead is responsible for overseeing the restaurant’s Back of House (BOH) operations. Their top priority is delivering fresh, fast, and safe food to exceed Guests' Expectations! This leader will ensure all food safety practices are implemented in accordance with NYC, state and federal guidelines. He/she consistently demonstrates our core values, embraces the Chick-fil-A culture, has a passion for people and serving others, has strong character, takes initiative and works with a sense of urgency at all times. Keeps team members accountable for each component of Operational Excellence and protects our core values by being a champion of culture and growth within the restaurant.

Responsibilities

• Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems
• Acts as a role model and leader in the kitchen, setting a tone for teamwork
• Works alongside Team Members in all areas of the kitchen, ensuring speed and accuracy, while maintaining food quality and safety. Provides coaching and feedback in a way that is constructive and positive and in line with restaurant goals.
• Manage the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
• Complete required daily, weekly and monthly checklists
• Assign weekly positions of BOH team members
• Ensure the kitchen is neat, clean and orderly at all times
• Is in constant communication with other restaurant leaders outside of the kitchen - working toward common restaurant goals and enabling each other's success.
• Assist in training of new hires
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Availability

• Fully available Opening or closing shifts based on business needs, including Saturdays and holidays.
• This is a 40+ hour/week position.

Certifications

• Must complete Food Handler training within a year of joining.

Qualifications

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Able to work on your feet for several hours at a time
• Ability to lift up to 50 lbs
• Consistent, reliable, with ability to multitask in a fast-paced setting
• Dedication to cleanliness and completion of kitchen tasks
• Strong commitment to superior customer service
• Excellent interpersonal and conflict resolution skills
• Cheerful, Positive Attitude and Values Teamwork
• Smiles and able to maintain eye contact
• Ability to use computer, tablet, and group communication apps

Benefits

• Bonus Pay
• Subsidized health, dental and vision insurance
• Closed Every Sunday
• Employee discounts
• Leadership Development
• Scholarship and Educational Assistance Opportunities