FOH Restaurant Manager - Upscale Dining

MOMOFUKU 171 First Avenue LLC; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Momofuku 171 First Avenue LLC in New York, NY is seeking an Entry Level Restaurant Manager to oversee the front-of-house operations and train staff to meet Momofuku standards. You will work closely with the general manager to ensure exceptional guest experiences and seamless service.

The role requires at least one year of management experience in a high-volume restaurant, a valid Food Handler’s Certificate, and proficiency with Toast and OpenTable.

Qualifications

• Minimum one year of restaurant management experience in a high-volume, upscale to fine dining restaurant.
• Valid Food Handler’s Certification.
• Experience with Toast and OpenTable strongly preferred.
• Team-focused mindset and empathetic approach to collaboration.
• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills.
• Excellent communication, organizational, and interpersonal skills.
• Ability to remain calm under pressure and resolve guest conflict.
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.

Responsibilities

• Maintain proper flow of service while upholding service standards, product quality, and cleanliness.
• Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks.
• Conduct daily and on-going comprehensive education for FOH team members.
• Ensure that all team members are trained and follow all safety and DOH sanitation policies and procedures.
• Update all printed and digital menu materials including POS system, based on product selection and availability.
• Assist in executing new restaurant initiatives and service protocols through staff training.
• Interact with guests to ensure service and food quality.
• Cultivate relationships with guests to create return business.
• Support service team by troubleshooting any escalated guest issues.
• Drive and support the continual development of Front of House team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews.
• Execute Front of House team member training programs as determined by GM and Momofuku Corporate Office.
• Oversee daily reservations and providing support at the host stand throughout the shift.
• Manage private event inquiries and day-of event execution.
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery.
• Lead by example in properly executing all service standards and protocols.

Skills

Restaurant management

Food Handler Certification

Toast

OpenTable

Teamwork

Communication

Calm under pressure

Adaptability

Guidance receptiveness

Tools

Toast POS

OpenTable

Job description

Momofuku 171 First Avenue LLC in New York, NY is seeking an Entry Level Restaurant Manager to oversee the front-of-house operations and train staff to meet Momofuku standards. You will work closely with the general manager to ensure exceptional guest experiences and seamless service.

The role requires at least one year of management experience in a high-volume restaurant, a valid Food Handler’s Certificate, and proficiency with Toast and OpenTable.