FOH Manager: Lead Exceptional Guest Experience

Chick-fil-A; Hays (KS); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Referral program

Tuition assistance

Paid time off

401(k) with employer match

Monthly meal allowance

Scholarship opportunities

Uniform stipend

Closed on Sundays

Job summary

Chick-fil-A Hays is seeking a Front of House Manager to lead guest-facing operations across dining room, front counter, and drive-thru. This role ensures warm, efficient, and memorable service while maintaining operational excellence and team alignment.

You will develop people, execute systems, and champion the Chick-fil-A Hays culture, representing the Operator during shifts and driving results through exceptional service and accountability.

Qualifications

• Proven leadership experience in restaurant or hospitality management.
• Strong communication, interpersonal, and decision-making skills.
• Highly organized, detail-oriented, and able to lead in a fast-paced environment.
• Financial acumen and confidence in managing shift-level cash handling.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and inspire the Front of House team to deliver outstanding hospitality.
• Model Chick-fil-A Hays’s Serve | Develop | Inspire leadership philosophy daily.
• Build a positive, disciplined, and team-oriented culture rooted in care and excellence.
• Communicate expectations clearly and hold team members accountable with grace and consistency.
• Address conflict quickly and constructively, ensuring unity and professionalism.
• Oversee daily FOH operations: dining room, front counter, drive-thru, and carry-out.
• Ensure speed of service, order accuracy, and cleanliness meet Chick-fil-A brand standards.
• Execute opening, mid, and closing procedures with excellence and consistency.
• Manage shift execution, including team positioning, role assignments, and productivity.
• Ensure compliance with all food safety, sanitation, and hygiene standards.
• Oversee cash handling, register balancing, and daily financial reconciliation.
• Track performance metrics and communicate insights to the leadership team for continuous improvement.
• Ensure every guest interaction reflects care, attentiveness, and excellence.
• Resolve guest concerns promptly and with genuine empathy.
• Lead the team in delivering “Second Mile Service”, exceeding expectations at every opportunity.
• Champion an atmosphere of warmth and hospitality that turns first-time guests into lifelong raving fans.
• Recruit along with Talent/Training Director, train, and onboard new FOH team members in alignment with restaurant standards.
• Conduct regular coaching sessions, development conversations, and performance reviews.
• Identify and nurture emerging leaders, creating clear growth paths within the organization.
• Recognize achievements, celebrate milestones, and build a sense of belonging and purpose.
• Ensure all food meets Chick-fil-A’s gold standard for taste, temperature, and presentation.
• Uphold all HACCP and ServSafe guidelines, maintaining accurate logs and documentation.
• Lead regular kitchen inspections and audits to ensure ongoing compliance.
• Manage product rotation, labeling, and storage procedures with excellence.
• Proactively address potential issues before they impact food quality or safety.

Skills

Leadership

Communication

Team development

Operations management

Job description

Chick-fil-A Hays is seeking a Front of House Manager to lead guest-facing operations across dining room, front counter, and drive-thru. This role ensures warm, efficient, and memorable service while maintaining operational excellence and team alignment.

You will develop people, execute systems, and champion the Chick-fil-A Hays culture, representing the Operator during shifts and driving results through exceptional service and accountability.