Director: Front of House

Chick-fil-A; Hays (KS); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Referral program

Tuition assistance

Paid time off

401(k) with employer match

Monthly meal allowance

Scholarship opportunities

Uniform stipend

Closed on Sundays

Job summary

Chick-fil-A Hays is seeking a Front of House Manager to lead guest-facing operations across dining room, front counter, and drive-thru. This role ensures warm, efficient, and memorable service while maintaining operational excellence and team alignment.

You will develop people, execute systems, and champion the Chick-fil-A Hays culture, representing the Operator during shifts and driving results through exceptional service and accountability.

Qualifications

• Proven leadership experience in restaurant or hospitality management.
• Strong communication, interpersonal, and decision-making skills.
• Highly organized, detail-oriented, and able to lead in a fast-paced environment.
• Financial acumen and confidence in managing shift-level cash handling.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and inspire the Front of House team to deliver outstanding hospitality.
• Model Chick-fil-A Hays’s Serve | Develop | Inspire leadership philosophy daily.
• Build a positive, disciplined, and team-oriented culture rooted in care and excellence.
• Communicate expectations clearly and hold team members accountable with grace and consistency.
• Address conflict quickly and constructively, ensuring unity and professionalism.
• Oversee daily FOH operations: dining room, front counter, drive-thru, and carry-out.
• Ensure speed of service, order accuracy, and cleanliness meet Chick-fil-A brand standards.
• Execute opening, mid, and closing procedures with excellence and consistency.
• Manage shift execution, including team positioning, role assignments, and productivity.
• Ensure compliance with all food safety, sanitation, and hygiene standards.
• Oversee cash handling, register balancing, and daily financial reconciliation.
• Track performance metrics and communicate insights to the leadership team for continuous improvement.
• Ensure every guest interaction reflects care, attentiveness, and excellence.
• Resolve guest concerns promptly and with genuine empathy.
• Lead the team in delivering “Second Mile Service”, exceeding expectations at every opportunity.
• Champion an atmosphere of warmth and hospitality that turns first-time guests into lifelong raving fans.
• Recruit along with Talent/Training Director, train, and onboard new FOH team members in alignment with restaurant standards.
• Conduct regular coaching sessions, development conversations, and performance reviews.
• Identify and nurture emerging leaders, creating clear growth paths within the organization.
• Recognize achievements, celebrate milestones, and build a sense of belonging and purpose.
• Ensure all food meets Chick-fil-A’s gold standard for taste, temperature, and presentation.
• Uphold all HACCP and ServSafe guidelines, maintaining accurate logs and documentation.
• Lead regular kitchen inspections and audits to ensure ongoing compliance.
• Manage product rotation, labeling, and storage procedures with excellence.
• Proactively address potential issues before they impact food quality or safety.

Skills

Leadership

Communication

Team development

Operations management

Job description

About Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

The Front of House Manager plays a pivotal role in leading the guest-facing operations of Chick-fil-A Hays, including the dining room, front counter, and drive-thru. This leader ensures every guest enjoys a warm, efficient, and memorable experience while maintaining operational excellence and team alignment.

The FOH Manager leads with care and clarity, developing people, executing systems, and championing the

Chick-fil-A Hays culture. As a key member of the leadership team, this individual represents the Operator during shifts and helps drive results through exceptional service, team development, and accountability.

KEY RESPONSIBILITIES

Leadership & Culture

• Lead, coach, and inspire the Front of House team to deliver outstanding hospitality.
• Model Chick-fil-A Hays’s Serve | Develop | Inspire leadership philosophy daily.
• Build a positive, disciplined, and team-oriented culture rooted in care and excellence.
• Communicate expectations clearly and hold team members accountable with grace and consistency.
• Address conflict quickly and constructively, ensuring unity and professionalism.

Operational Excellence

• Oversee daily FOH operations: dining room, front counter, drive-thru, and carry-out.
• Ensure speed of service, order accuracy, and cleanliness meet Chick-fil-A brand standards.
• Execute opening, mid, and closing procedures with excellence and consistency.
• Manage shift execution, including team positioning, role assignments, and productivity.
• Ensure compliance with all food safety, sanitation, and hygiene standards.
• Oversee cash handling, register balancing, and daily financial reconciliation.
• Track performance metrics and communicate insights to the leadership team for continuous improvement.

Guest Experience

• Ensure every guest interaction reflects care, attentiveness, and excellence.
• Resolve guest concerns promptly and with genuine empathy.
• Lead the team in delivering “Second Mile Service”, exceeding expectations at every opportunity.
• Champion an atmosphere of warmth and hospitality that turns first-time guests into lifelong raving fans.

Team Development

• Recruit along with Talent/Training Director, train, and onboard new FOH team members in alignment
• with restaurant standards.
• Conduct regular coaching sessions, development conversations, and performance reviews.
• Identify and nurture emerging leaders, creating clear growth paths within the organization.
• Recognize achievements, celebrate milestones, and build a sense of belonging and purpose.

Food Quality & Safety

• Ensure all food meets Chick-fil-A’s gold standard for taste, temperature, and presentation.
• Uphold all HACCP and ServSafe guidelines, maintaining accurate logs and documentation.
• Lead regular kitchen inspections and audits to ensure ongoing compliance.
• Manage product rotation, labeling, and storage procedures with excellence.
• Proactively address potential issues before they impact food quality or safety.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A Hays’s standards of excellence, integrity, and professionalism in all interactions.

Preferred Attributes

• Chick-fil-A experience preferred.
• A servant-hearted leader who models humility, care, and consistency.
• A proactive problem solver who leads with curiosity and optimism.
• A developer of people who takes joy in helping others grow.
• A culture builder who thrives in a purpose-driven environment grounded in faith, family, and excellence.

Qualifications

• Proven leadership experience in restaurant or hospitality management
• Strong communication, interpersonal, and decision-making skills.
• Highly organized, detail-oriented, and able to lead in a fast-paced environment.
• Financial acumen and confidence in managing shift-level cash handling.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Compensation & Benefits

• Referral program
• Tuition assistance
• Paid time off
• Competitive Pay based on experience and availability.
• Performance-based bonus potential
• 401(k) with employer match (after one year)
• Monthly Contribution toward health, dental and vision insurance.
• Paid Time Off
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Yearly Uniform Stipend.
• Cell Phone Stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Hays, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that’s passionate about serving with excellence, developing people, and inspiring purpose every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.