Guest Experience Specialist — Hospitality & Growth

Chick-fil-A; Dallas (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free Telehealth Access

Health insurance with employer contrib

Flexible Schedule

Free Food every shift

Access to Scholarships

Career Advancement Opportunities

Sundays Off

Job summary

Chick-fil-A Harry Hines & Medical District is hiring for roles focused on delivering exceptional customer service with warm hospitality. You will work in a fast-paced dining environment, helping guests feel welcome and valued through attentive, efficient service.

The team emphasizes growth, leadership development, and a culture of care, with benefits and a supportive community. Sundays off and opportunities to advance are highlighted in the role.

Qualifications

• Must be 16 or older.
• Ability to work at a quick, efficient pace—hustle is a must.
• Strong emotional intelligence and professionalism.
• Servant mindset—always putting guests first.

Responsibilities

• Provide high-quality customer service and satisfaction, creating memorable experiences through genuine hospitality.
• Provide hospitality and positive influence within your team and the community.
• Participate in an upbeat, record setting environment with top quality products.
• Deliver excellent food with speed, accuracy, and a smile.
• Maintain a clean, safe, and welcoming environment.
• Enhance guest experience with attentive service and personalized interactions.
• Opportunities for leadership growth including Team Lead and Shift Lead.

Skills

Customer service

Hospitality

Communication

Emotional intelligence

Teamwork

Reliability

Job description

Company: Chick-fil-A Harry Hines & Medical District

• Hannah Gibson, Owner/Operator at Chick-fil-A Harry Hines leads with authenticity and care, helping every team member feel valued for who they are — not just the role they fill. Her leadership focuses on growth, purpose, and creating an environment where people can thrive.
• Because this is a newer restaurant with a unique model, there are real opportunities to shape the culture, create new systems, and grow into leadership. You’re stepping into a team that’s building something — not just maintaining it.
• Chick-fil-A Harry Hines centers around continuous improvement andcelebrates growth and achievement, demonstrated by earningGuardian of the Brandonly 14 months into operating
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Value and Appreciate Employees

• Free Telehealth Access (24/7):Virtual doctor visits, Rx services, and short-term therapy
• Health insurance with employer contribution
• Flexible Schedule
• Free Food every shift
• Access to Scholarships
• Career Advancement Opportunities
• Sundays Off

Opportunity

(Dining Room, Hospitality, Guest Experience)

Be the reason someone leaves happier than they arrived.At Chick-fil-A Harry Hines we care about our guests and our people and we are redefining hospitality. We believe in growth, committing to excellence, serving, and working together. Are you looking to challenge yourself and grow within a great team atmosphere?

We serve everyone with warmth, dignity, and joy. If you are mature, confident, and emotionally intelligent — this is a place where your care can make a real impact.

Your Impact

• Provide high-quality customer service and satisfaction, creating memorable experiences through genuine hospitality
• Provide hospitality and positive influence within your team and the community
• Participate in an upbeat, record setting environment with top quality products
• Deliver excellent food with speed, accuracy, and a smile
• Maintain a clean, safe, and welcoming environment
• Enhance guest experience with attentive service, personalized interactions, and understanding of guests’ needs
• Upper management and leadership growth opportunities including Team Lead, Shift Lead, and Director positions

Background Profile

• Must be 16 or older
• Ability to work at a quick, yet efficient and thorough pace--hustle is a must!
• Strong emotional intelligence and professionalism
• Servant mindset — always putting guests first
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude, coachable
• Ability to communicate effectively with guests and team members
• Consistency and reliability in fast-paced situations
• Kindness that doesn’t fade when challenged

Apply nowand you will be contactedASAP.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Here at Chick-fil-A Harry Hines & Medical District, we strive to create an environment where we serve our community with compassion, integrity, and excellence!