FOH Manager

Mellow Mushroom Pooler; Pooler (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

PTO & Sick Time

401k

Job summary

Mellow Mushroom Pooler is hiring a Front of House Manager to lead the front-of-house team in a fun, energetic environment. Responsibilities include scheduling, training, and ensuring an extraordinary customer experience by monitoring team performance and directly engaging with guests. The ideal candidate will possess excellent people skills, attention to detail, and the ability to manage conflicts. Benefits include health insurance, PTO, sick time, and a 401k plan, with opportunities for growth within the company.

Qualifications

• Proven experience in customer service management, preferably in a restaurant environment.
• Detail-oriented and capable of working in a high-volume setting.
• Ability to create schedules and train staff according to corporate standards.

Responsibilities

• Create FOH schedules and train the front-of-house team.
• Ensure cleanliness and adherence to hygiene and safety standards.
• Interact with guests to ensure satisfaction and warmth of welcome.
• Resolve conflicts and manage team relationships effectively.

Skills

People skills

Leadership skills

Team management

Conflict resolution

Attention to detail

Job description

The vibe, the vibe, the vibe. That’s what Team Members love more than anything else about working at Mellow Mushroom. There’s a contagious attitude here. It’s laid back, come-as-you-are, peaceful, fun, and ultra-cool. But it’s also extremely attentive, expert, and proud. Sound like you? We are currently hiring to fill our Front of House Manager Position. We expect someone with experience, detail-oriented, clean, and used to a fast-paced as we are a high volume location.

In their management role, the front-of-house manager is responsible for the whole front-of-house team. The expectation is to create FOH Schedules, train and coach corporate standards, create an outstanding culture while building relationships with the team as well as the guests and to ensure that hygiene and safety rules are adhered to.

The front-of-house manager is also responsible for ensuring the customer receives the warmest possible welcome. They do this by monitoring the way in which each member of the front-of-house team works but may also welcome guests in person, give advice and converse with them to ensure that everything is going well.

• Be professional and have excellent people skills. This profession requires the individual to be exceptionally skilled at welcoming, serving and interacting with customers.
• Know how to manage and work in a team. The front-of-house manager may also need to intervene in any conflict that may arise, or resolve a range of problems.
• Possess leadership skills, to be able to effectively manage and coordinate an entire front-of-house team but also the relationship with suppliers
• Be precise, to ensure the best possible guest experience. The front-of-house manager must monitor the work of each individual and pay close attention to every detail.
• Be a good manager, know how to make the right decision and anticipate needs to meet profitability objectives.

What we can offer?

A fantastic team, constant development and room for growth as we own several Mellow’s within our group. Health Benefits, PTO & Sick Time as well as 401k.