FOH Leader & Manager on Duty — Guest-Driven Service

Grimmales; New York (NY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Staff meals

Shift drinks

Grimm merch

Job summary

Grimm Artisanal Ales in New York, NY is seeking an Assistant Manager to partner with the General Manager. You’ll run floor shifts as Manager on Duty, lead the front-of-house team, and uphold the service standards and culture the GM has set — while bringing your own eye for the details that make a shift run smoothly.

We’re looking for an Assistant Manager who draws satisfaction from making guests feel truly welcome; who wants to foster an atmosphere of casual warmth and elegance; who can uphold

Qualifications

• Minimum 2 years of FOH supervisory or shift-lead experience in a full-service restaurant or high-volume, craft-focused bar.
• Comfortable running a shift independently as Manager on Duty, including guest service and staff coaching in the moment.
• Strong knowledge of craft beer; working knowledge of natural wine.
• Experience with Toast POS system.
• Comfortable with basic cash handling, register closeouts, and reporting.

Responsibilities

• Run the floor as Manager on Duty across lunch, dinner, and/or late-night shifts ensuring cleanliness, organization, and a consistently warm, gracious service experience.
• Support the GM in ongoing training and development of servers, bartenders, hosts, and support staff.
• Own shift-level cash controls: register closeouts, tip worksheet reconciliation, and safe/till accuracy at the end of each shift.
• Support the GM on labor and beverage cost targets by managing scheduling to demand and monitoring shift-level performance.
• Help train staff on Grimm beers, Physica wines, and the broader beverage list; maintain working knowledge of the food menu, ingredients, and allergens.
• Oversee opening and closing checklists and support inventory counts and ordering for both FOH and BOH stock.
• Be the face of hospitality on the floor: greet guests, anticipate needs, handle concerns gracefully, and step in to resolve issues before the GM needs to.
• Support day-to-day operational systems — POS (Toast), reservations, third-party ordering platforms — and flag or resolve issues as they arise.
• Complete incident and near-miss reporting promptly and accurately, and help maintain compliance with local, state, and federal regulations as well as Grimm’s house standards.
• Step in for the GM in their absence, keeping ownership informed of anything that needs their attention.

Skills

FOH supervisory

Shift-lead experience

Clear communication

Craft beer knowledge

Natural wine knowledge

Toast POS experience

Cash handling

Tools

Toast POS system

Job description

Grimm Artisanal Ales in New York, NY is seeking an Assistant Manager to partner with the General Manager. You’ll run floor shifts as Manager on Duty, lead the front-of-house team, and uphold the service standards and culture the GM has set — while bringing your own eye for the details that make a shift run smoothly.

We’re looking for an Assistant Manager who draws satisfaction from making guests feel truly welcome; who wants to foster an atmosphere of casual warmth and elegance; who can uphold