General Manager – Grimm Tavern

Grimmales; Prospect Heights (IL); On-site; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Staff discounts

Job summary

A notable brewery located in Prospect Heights is seeking a General Manager to lead restaurant operations, ensuring exceptional service and staff management. The candidate should have over 5 years of culinary leadership experience, with solid restaurant managerial skills primarily in NYC. Responsibilities include overseeing front-of-house operations and collaborating closely with kitchen staff. The role demands strong leadership, effective communication, and an understanding of craft beer, along with a proactive customer service approach.

Qualifications

• Minimum 5 years of culinary leadership experience, with 3 years in restaurant management.
• Strong knowledge of craft beer and operational results.
• Able to lift/move up to 160 lb kegs and work in a fast-paced brewery environment.

Responsibilities

• Oversee daily restaurant operations, including managing front-of-house staff.
• Ensure excellent customer service by resolving guest issues promptly.
• Collaborate with kitchen staff for timely food service.

Skills

Leadership

Communication

Organizational skills

Analytical skills

Customer service

Job description

If you are interested in applying to be General Manager, email your resume and cover letter to [e-mail] and add “General Manager” to the subject line.

GENERAL MANAGER

The General Manager is a part of a team that focuses on service and quality standards at the new Grimm location in Prospect Heights. They lead and manage all restaurant operations in partnership with the Director of Culinary Operations (DCO). The General Manager will be responsible for managing staff, ensuring high service standards, handling customer inquiries, and collaborating with DCO and kitchen staff to maintain a smooth flow of service.

This role is best suited for a candidate who is passionate, and possesses a strong understanding of effective and excellent service and business practices.

ABOUT GRIMM

New York State’s most award-winning brewery, Grimm is a 100% family owned business focused on excellence. In a competitive hospitality industry, we believe our edge is in holding ourselves to a higher standard of execution. Grimm has been named New York State Brewery of the Year by our state brewer’s guild in 2021, 2022, 2024, and 2025. Under the Grimm umbrella, we also operate Physica Wines (low-intervention whole cluster natural wines made from North Fork grapes) and Lala’s Brooklyn Apizza (creative, New Haven inspired, fermentation-driven sourdough pizza).

Reports To:

The Grimms

Overall duties include (but are not limited to):

• Oversee daily operations of the front of house, including dining room and bar areas.
• Manage, train, and schedule front-of-house staff, including servers, hosts, and bartenders.
• Ensure excellent customer service by addressing guest concerns and resolving issues promptly.
• Collaborate with kitchen staff to ensure timely and accurate food service.
• Monitor cleanliness and organization of the front-of-house areas.
• Enforce restaurant policies and maintain high service standards.
• Handle administrative tasks, including inventory, ordering, and staff performance reviews.
• Weekly bank deposit drops, bank runs, and tracking of cash movement in and out of safes.
• Understanding of all rules and regulations (local, state, federal regulations as well as Grimm’s house rules)
• Manage all problems with technology, systems and/or offsite ordering platforms. You are proactive in troubleshooting and can handle all the moving pieces with ease.
• Be the face of hospitality by both interacting with guests and delivery drivers to provide exceptional service and training up concierge roles in the restaurant to do the same.

Qualities of the General Manager

• Confident, proactive and resourceful
• Communicates messages clearly and effectively
• Conscientious, detail-oriented, organized
• Delegates responsibilities and empowers FOH staff
• Must support and promote a culture of inclusiveness, respect, and a positive employee experience.
• Appreciates and leverages the strengths of others to accomplish goals
• Goal‑oriented, results‑driven
• Constantly refining steps of service and inventory management

Requirements:

• Minimum 5 years of culinary leadership experience with a minimum of 3 years of restaurant management experience in NYC
• Proven experience running an established restaurant with strong financial and operational results.
• Strong knowledge of craft beer
• Analytical skills and a solid understanding of business management practices and strategies
• Excellent leadership, communication, and organizational skills.
• Ability to continuously stand, walk up and down stairs, lift/move up to 160 lb. half bbl kegs; frequently bend, reach, and push; and work in confined spaces and close quarters with others
• Must be comfortable in a fast‑paced, variable temperature brewery environment and to work within our 38ºF cold box.
• Interest in nourishing, healthful everyday food with a focus on fermentation.

Schedule & Compensation:

• The schedule includes days, nights, weekends, and holidays as required.
• Benefits include Health Insurance, Paid Time Off, and staff discounts.
• Flexibility and ability to work nights and weekends

Grimm Artisanal Ales is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information, pregnancy, military status or any other category protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Grimm Artisanal Ales expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Grimm’s employees to perform their job duties may result in discipline up to and including discharge.