FOH Leader: Guest Experience & Team Growth

RPMGlobal; Chico, Northern (CA, KY); Hybrid; USD 27,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Training opportunities

Job summary

Sierra Nevada Brewing Co. in Chico, CA is seeking an Assistant Manager to lead front-of-house operations in a high-volume setting.

You will oversee service, train and mentor a diverse team, and partner with kitchen leadership to ensure exceptional guest experiences and compliance with health and safety standards. The role emphasizes team development, cost controls, and driving revenue through guest engagement and upselling, while maintaining a welcoming, high-energy environment aligned with our

Qualifications

• Experience leading front-of-house teams in a hospitality setting.
• Strong guest service orientation with ability to upsell and drive revenue.

Responsibilities

• Direct FOH operations, overseeing service delivery, hospitality, food quality, and guest satisfaction.
• Lead, mentor, and evaluate a diverse team of bartenders, hosts, servers, and support staff.
• Conduct performance reviews, provide coaching, and set development goals for direct reports.
• Manage labor costs, inventory, and POS operations to align with budget targets.
• Proactively engage with guests to resolve complaints and improve service quality.
• Lead daily pre-shift meetings, weekly trainings, and monthly updates on policies and promotions.
• Analyze FOH operations to identify inefficiencies and opportunities for improvement.
• Ensure compliance with health codes, food safety standards, and responsible alcohol service regulations.
• Collaborate with kitchen leadership to align FOH and BOH operations.

Skills

FOH leadership

Staff training

Customer service

Job description

Sierra Nevada Brewing Co. in Chico, CA is seeking an Assistant Manager to lead front-of-house operations in a high-volume setting.

You will oversee service, train and mentor a diverse team, and partner with kitchen leadership to ensure exceptional guest experiences and compliance with health and safety standards. The role emphasizes team development, cost controls, and driving revenue through guest engagement and upselling, while maintaining a welcoming, high-energy environment aligned with our