Front Office Leader - Guest Experience and Team Coaching

EOS; Pray (WI); On-site; USD 44,000 - 68,000; Full time

Job summary

Chico's is seeking a Front Office Assistant Manager to work with the Front Office Manager and Director to lead daily operations and create exceptional guest experiences. This working leader coaches staff, resolves issues, and upholds Chico’s culture from arrival through departure.

Training and development are core; you will mentor the Front Office Team, manage guest requests, address escalations, and ensure accurate cash handling and opening/closing procedures while maintaining a

Qualifications

• Experience managing front office or hospitality operations.
• Proven leadership experience with coaching and development.
• Excellent communication and customer service skills.
• Knowledge of front desk processes and guest services.

Responsibilities

• Lead Front Office operations in the absence of the Director/Manager.
• Coach, mentor and develop Front Office staff.
• Onboard/train new employees and maintain team development.
• Handle guest requests, escalations and ensure guest satisfaction.
• Oversee cash handling, payments and daily opening/closing procedures.

Skills

Guest experience

Front office operations

Leadership

Communication

Customer service

Tech platforms

Multi-tasking

Computer use

Tools

Hotel software

Job description

Chico's is seeking a Front Office Assistant Manager to work with the Front Office Manager and Director to lead daily operations and create exceptional guest experiences. This working leader coaches staff, resolves issues, and upholds Chico’s culture from arrival through departure.

Training and development are core; you will mentor the Front Office Team, manage guest requests, address escalations, and ensure accurate cash handling and opening/closing procedures while maintaining a