Front Office Team Lead — Guest Experience & Training

EOS Hospitality; Pray (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Chico's is seeking a Front Office Assistant Manager to partner with the Front Office leadership in delivering exceptional guest experiences. This role coaches staff, resolves issues, and ensures operational excellence from check-in to checkout.

The position emphasizes working as a working leader, training and developing team members, and maintaining Chico culture and standards across daily operations.

Qualifications

• Passion for creating exceptional guest experiences.
• Knowledge of front office and/or housekeeping operations in a hotel.
• Proven experience as an effective manager.
• Excellent communication skills.
• Core Customer Service skills and training.
• Knowledge of tech/software platforms used in daily work.
• Ability to multi-task and work with high detail.
• Ability to type 30+ Words Per Minute

Responsibilities

• Lead Front Office operations in the absence of the Director and/or Manager.
• Coach, mentors and develops Front Office Team members.
• Address escalated guest or employee issues as needed.
• Greet arriving guests, assign rooms, collect payments, and handle reservations.
• Assist with onboarding and training of new employees.
• Uphold Chico's culture, dress code and service standards.
• Maintain cash drawers and daily opening/closing procedures.
• Participate in department huddles and training sessions.

Skills

Guest-experience

Communication

Customer-service

Tech platforms

Detail orientation

Computer typing (30+ WPM)

Job description

Chico's is seeking a Front Office Assistant Manager to partner with the Front Office leadership in delivering exceptional guest experiences. This role coaches staff, resolves issues, and ensures operational excellence from check-in to checkout.

The position emphasizes working as a working leader, training and developing team members, and maintaining Chico culture and standards across daily operations.