FOH Leader & Guest Experience Champion

PILF Restaurant Group; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Quarterly Bonus Eligibility

Job summary

PILF Restaurant Group is seeking an Assistant General Manager to lead front-of-house operations and help sustain a high-energy, guest-focused dining experience in the Dallas/Fort Worth area. You will partner with the GM to hire, onboard, train and coach staff, while ensuring smooth shifts and exceptional service across the restaurant.

Ideal candidates bring 2+ years of restaurant management, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 2+ years of restaurant management or supervisory experience, full service preferred.
• A true hospitality leader who thrives in a fast-paced, high-volume environment.
• Strong communication and coaching skills with a team-first mindset.
• Comfort using restaurant software such as Aloha, NCR, OpenTable, R365, Avero, or Pulse.

Responsibilities

• Partner with the General Manager to run smooth, successful shifts.
• Own the front of house experience from hiring and onboarding to training and coaching.
• Lead FOH shifts including scheduling, cash handling, and opening and closing duties.
• Be the heartbeat of the floor during service by communicating clearly, solving problems, and keeping energy high.
• Create standout guest experiences by touching tables, handling issues with confidence, and building real relationships.
• Work closely with BOH leadership to keep food quality, cleanliness, and safety on point.
• Handle admin tasks like labor tracking, ordering, deposits, inventory, and tip outs.
• Recognize wins, give honest feedback, and help your team grow.

Skills

People leadership

Communication

Coaching

Hospitality leadership

High-volume environment

Flexibility

Tools

Aloha

NCR

OpenTable Guest Center

R365

Avero

Pulse

Job description

PILF Restaurant Group is seeking an Assistant General Manager to lead front-of-house operations and help sustain a high-energy, guest-focused dining experience in the Dallas/Fort Worth area. You will partner with the GM to hire, onboard, train and coach staff, while ensuring smooth shifts and exceptional service across the restaurant.

Ideal candidates bring 2+ years of restaurant management, strong communication skills, and the ability to thrive in a fast-paced environment.