FOH Leader: Elevate Guest Experience & Service

Dear Irving; New York (NY); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Paid training

Employee discounts

Job summary

Dear Irving on Hudson is part of The YJR Group in New York City and seeks a poised Venue and Guest Experience Manager to lead the floor, ensure flawless service, and inspire excellence in a vibrant, upscale setting.

This role offers a clear path to leadership for hospitality professionals with frontline leadership experience, plus competitive compensation and benefits including health and dental insurance, PTO, paid training, and staff discounts.

Qualifications

• Minimum of 2 years of hospitality leadership or customer service experience.
• Polished professional demeanor with exceptional interpersonal skills.
• Strong communication and organizational abilities.
• Detail-oriented and proactive approach to service.
• Availability to work evenings and weekends.

Responsibilities

• Lead the floor during service, ensuring smooth operations and attentive service at every table.
• Support and empower staff to meet performance standards with grace and enthusiasm.
• Act as a visible point of contact for guests, handling concerns with professionalism and warmth.
• Coordinate and execute private events with precision and polish.

Skills

Hospitality leadership

Customer service

Interpersonal skills

Communication skills

Organizational skills

Evening/weekend availability

Floor leadership

Education

NYC DOH Food Handler’s Certificate

TIPS Certification

Tools

Microsoft Office

POS systems

Resy/OpenTable

Tripleseat

Job description

Dear Irving on Hudson is part of The YJR Group in New York City and seeks a poised Venue and Guest Experience Manager to lead the floor, ensure flawless service, and inspire excellence in a vibrant, upscale setting.

This role offers a clear path to leadership for hospitality professionals with frontline leadership experience, plus competitive compensation and benefits including health and dental insurance, PTO, paid training, and staff discounts.