FOH Manager

Dear Irving; New York (NY); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Paid training

Employee discounts

Job summary

Dear Irving on Hudson is part of The YJR Group in New York City and seeks a poised Venue and Guest Experience Manager to lead the floor, ensure flawless service, and inspire excellence in a vibrant, upscale setting.

This role offers a clear path to leadership for hospitality professionals with frontline leadership experience, plus competitive compensation and benefits including health and dental insurance, PTO, paid training, and staff discounts.

Qualifications

• Minimum of 2 years of hospitality leadership or customer service experience.
• Polished professional demeanor with exceptional interpersonal skills.
• Strong communication and organizational abilities.
• Detail-oriented and proactive approach to service.
• Availability to work evenings and weekends.

Responsibilities

• Lead the floor during service, ensuring smooth operations and attentive service at every table.
• Support and empower staff to meet performance standards with grace and enthusiasm.
• Act as a visible point of contact for guests, handling concerns with professionalism and warmth.
• Coordinate and execute private events with precision and polish.

Skills

Hospitality leadership

Customer service

Interpersonal skills

Communication skills

Organizational skills

Evening/weekend availability

Floor leadership

Education

NYC DOH Food Handler’s Certificate

TIPS Certification

Tools

Microsoft Office

POS systems

Resy/OpenTable

Tripleseat

Job description

Dear Irving on Hudson, an upscale, high-energy cocktail bar is seeking a poised and passionate Venue and Guest Experience Manager to join our leadership team. We specialize in delivering unforgettable guest experiences through impeccable service, inventive cocktails, and a vibrant, elegant atmosphere.

We are looking for a natural leader with hospitality experience—someone who thrives on the floor, connects easily with guests, and inspires excellence in those around them.

This is an exceptional opportunity for individuals currently working as a Maitre D’, Head Bartender, Lead Host, or in a comparable front-of-house leadership role who are ready to advance their career. With our training and support, we will help you develop the tools needed to become an outstanding manager and a strong, confident leader in the hospitality industry.

If you do not have prior experience in hospitality or customer-facing service roles, we kindly ask that you do not apply.

Position Responsibilities

• Lead the floor during service, ensuring smooth operations and attentive service at every table.
• Support and empower staff to meet performance standards with grace and enthusiasm.
• Act as a visible point of contact for guests, handling concerns with professionalism and warmth.
• Coordinate and execute private events with precision and polish.

What We’re Looking For

• A polished, professional demeanor and exceptional interpersonal skills
• A minimum of 2 years of experience in hospitality leadership or customer service
• Strong communication and organizational skills
• A detail-oriented and proactive approach to service
• Availability to work evenings and weekends

Required Certifications

• NYC DOH Food Handler’s Certificate (required)
• TIPS certification (optional at hire; provided upon employment if needed)

Technology Skills

• Comfortable with Microsoft Office
• Familiar with POS systems and reservation platforms like Resy or OpenTable
• Familiar with Tripleseat

Compensation & Benefits

• Salary: $68,000 – $73,000, commensurate with experience
• Health and dental insurance
• Paid time off
• Paid training
• Employee discounts

Join a team that values ambition, professionalism, and heart. At The Raines Law Room, we don’t just offer a job—we offer a path to leadership in one of New York City’s most respected hospitality groups.

The YJR Group is proud to be an Equal Opportunity Employer and a Drug-Free Workplace.

More detail about YJR Group, please visit https://culinaryagents.com/entities/142586-YJR-Group