FOH Lead — Guest Experience & Quality Coach

Bonefish Grill; Schaumburg (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Bonefish Grill in Schaumburg, IL is seeking a Front-of-House Leader to support management and a high-performing service team. You will uphold quality standards, coach staff, supervise pre-shift meetings, and help balance front- and back-of-house operations to ensure exceptional Guest experiences.

Ideal candidates have previous restaurant leadership experience, a certification in front-of-house functions, and legal authorization to work in the United States.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.
• Previous experience in the restaurant industry.
• Previously held positions of leadership.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance)
• Review staffing assignments and lead pre-shift meetings
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs
• Perform quality table checks and handle routine Guest issues
• Participate in events, marketing, purchasing, training, quality control, and financial activities

Skills

Front-of-house leadership

Guest service

Team coaching

Communication

Job description

Bonefish Grill in Schaumburg, IL is seeking a Front-of-House Leader to support management and a high-performing service team. You will uphold quality standards, coach staff, supervise pre-shift meetings, and help balance front- and back-of-house operations to ensure exceptional Guest experiences.

Ideal candidates have previous restaurant leadership experience, a certification in front-of-house functions, and legal authorization to work in the United States.