FOH Lead & Guest Experience Manager

Tacoria - Ridgewood; Ridgewood (NJ); On-site; USD 52,000 - 68,000; Full time

Job summary

The role collaborates with the FOH and BOH managers to train staff, coach performance, and handle guest interactions and escalations while upholding brand standards.

You will assist opening and closing procedures, monitor cleanliness and timing, and help achieve upselling and service goals in a supportive team environment.

Qualifications

• 1–3 years restaurant supervisory experience preferred.
• Strong communication and leadership skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of POS systems and restaurant operations.
• Flexible availability nights, weekends, holidays.

Responsibilities

• Supervise FOH staff and maintain service standards.
• Coach and train new employees on service procedures.
• Handle guest interactions and resolve escalations professionally.
• Coordinate with BOH for smooth service and cash/POS support.

Skills

Team leadership

Communication

Multitasking

POS knowledge

Flexible availability

Tools

POS Systems

Job description

The role collaborates with the FOH and BOH managers to train staff, coach performance, and handle guest interactions and escalations while upholding brand standards.

You will assist opening and closing procedures, monitor cleanliness and timing, and help achieve upselling and service goals in a supportive team environment.