FOH Shift Leader — Guest Experience & Team Growth

Landed; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Tocaya is seeking an experienced Front-of-House Supervisor to support the General Manager and lead a foodservice team in a fast-paced environment in Los Angeles, CA.

The role focuses on shift leadership, opening/closing procedures, staff coaching, guest service, and ensuring compliance with safety and quality standards. Candidates must be organized, communicative, and comfortable with monetary handling and events.

Qualifications

• Leadership and decision-making under pressure.
• Excellent verbal and written communication skills.
• Ability to multitask, stay organized and detail-oriented.
• Comfort with basic computer use and store reporting.
• Willingness to work overtime, weekends, evenings, and events.

Responsibilities

• Oversee opening and closing setup and procedures.
• Lead pre-shift meetings and ensure smooth shift flow.
• Interviewing, hiring and training staff.
• Submit nightly reporting including monetary handling.
• Assist guests and handle guest complaints as needed.
• Enforce safety, health, and quality standards; manage cash handling and store funds.

Skills

Leadership

Communication

Multitasking

Detail-oriented

Basic computer skills

Team management

Education

High school diploma or GED

Job description

Tocaya is seeking an experienced Front-of-House Supervisor to support the General Manager and lead a foodservice team in a fast-paced environment in Los Angeles, CA.

The role focuses on shift leadership, opening/closing procedures, staff coaching, guest service, and ensuring compliance with safety and quality standards. Candidates must be organized, communicative, and comfortable with monetary handling and events.