FOH MANAGER

Connie s Pizza Inc; Illinois; On-site; USD 40,000 - 60,000; Full time

Job summary

Connie s Pizza Inc is seeking a Front of the House (FOH) Manager to oversee daily restaurant operations, manage staff, and ensure superb guest experiences. You will lead scheduling, training, evaluations, and discipline, while enforcing health, safety, and food handling standards.

The role requires strong customer service focus and solid office software proficiency. You will collaborate with the General Manager on reports, inventory, and POS-driven adjustments, while guiding FOH operations,

Qualifications

• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management and organizational skills.
• Familiarity with food handling and safety guidelines.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Oversees daily restaurant operations.
• Hires and trains staff; manages schedules.
• Conducts performance evaluations; handles discipline.
• Ensures compliance with health, safety, and hygiene standards.
• Manages bar inventory and purchases liquor and supplies.
• Prepares operations reports for the General Manager.
• Works with POS to manage checks and discounts.
• Oversees floor plans and seating; supports hostess during busy times.

Skills

Supervisory leadership

Customer service

Time management

Organization

Food safety knowledge

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Job Description

Reports To: General Manager

Job Summary:

The Front of the House (FOH) Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages bar inventory and purchases liquor and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the General Manager.
• Handles adjustments/discounts on checks within the POS.
• Works with the hostess over floor plan and open tables.
• Support hostess when busy.
• Open dining room area such as (TVS, PATIO, BAR BOOKS, TABLE SETTINGS, MUSIC, LIGHTS, FLOOR PLANS)
• Be a part of FOH meetings.
• Support marketing materials for bar items- specials, featured cocktails.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.