Fluid Power Customer Success Specialist

Wilson Company; Houston, Northern (TX, KY); Hybrid; USD 68,770,000 - 80,231,000; Full time

Job summary

Wilson Company in Houston is seeking a customer service professional to accurately fulfill hydraulic and fluid power needs. You will quote, enter orders, liaise with vendors, and track orders through our ERP system, while ensuring excellent service to both prospects and customers.

You will collaborate with internal teams to resolve issues, provide product literature, and support warehouse and retail store activities as needed. Some field visits may be required.

Qualifications

• Mechanical and mathematical aptitude.
• Courteous and positive attitude.
• Good listening and clarification skills.
• Able to work well in a fast-paced team environment.
• Detail oriented with high accuracy.
• Ability to build and maintain long-term relationships.
• Continuously improve knowledge.
• Proficient with Trulinx ERP system.
• Good communication and problem-solving skills.
• Proficient in MS Office programs.
• Good mechanical aptitude.
• Completed Wilson Internal L2 training or IFPS certification.

Responsibilities

• Generate quotes, enter orders, contact vendors, update records and track orders via ERP.
• Engage with internal and external customers on behalf of Wilson Company.
• Collaborate with CSR and other departments to resolve problems.
• Follow up after sales to ensure customer satisfaction and resolve issues.
• Troubleshoot and resolve order processing issues.
• Act as product specialist for product lines (cylinder, HVD, Pump, Versa, TFD).
• Load customer part number cross-references and pricing information.
• Utilize vendor resources and keep product data up to date.
• Provide literature to customers.
• Assist with warehouse and retail store activities as required.
• Occasional customer site visits with field representatives.

Skills

Mechanical aptitude

Mathematical aptitude

Courteous attitude

Active listening

Team environment

Detail oriented

Trulinx ERP

MS Office

Communication & problem solving

Mechanical aptitude (duplicate)

IFPS certification

Education

Technical school or four-year degree preferred

3–4 years customer service in hydraulic/pneumatic/ fluid power

Valid driver’s license

Tools

Trulinx ERP

MS Office

Job description

Wilson Company in Houston is seeking a customer service professional to accurately fulfill hydraulic and fluid power needs. You will quote, enter orders, liaise with vendors, and track orders through our ERP system, while ensuring excellent service to both prospects and customers.

You will collaborate with internal teams to resolve issues, provide product literature, and support warehouse and retail store activities as needed. Some field visits may be required.