(fluent English) Customer Support Consultant (Future Openings, EU)

SupportYourApp; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote-first culture

USD compensation

Flexible schedule

Career growth opportunities

Referral rewards

Health & wellness programs

Job summary

SupportYourApp is seeking a proactive Customer Support Consultant to join our remote team. You will deliver high-quality email support, build strong customer relationships, and adapt to evolving tools while ensuring data security and KPI targets.

The role requires excellent English communication and at least 6 months of customer support experience, with a tech-savvy mindset and reliable home setup. Remote work with global clients is available.

Qualifications

• Excellent English communication skills (C1+ in speaking and writing).
• Minimum 6 months experience in customer support.

Responsibilities

• Deliver outstanding customer support via emails and messages.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best practices for customer happiness.
• Maintain understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support

Tech troubleshooting

Analytical thinking

Proactive attitude

Stable internet

PC hardware knowledge

Tools

CRM systems

Job description

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetKPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 6 months experience in customer support is a must;
• Tech-savvy, able to test and troubleshoot basic technical issues;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems.

Benefits:

• Fixed schedule: Monday–Friday, 9 AM–5 PM CET;
• Opportunity to work fully remotely within the EU;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.