Floral Orders & Customer Care Specialist

Mcnamaraflorist; Indianapolis, Northern (IN, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401k with company match

Job summary

McNamara Florist is seeking a Customer Service Representative to handle incoming calls and floral orders by phone or online. This role requires professional phone etiquette, strong communication, and accurate order processing in a fast-paced setting.

Both full-time and part-time openings are available at our Downtown Indianapolis location, with potential overtime during holidays. Experience in customer service is preferred, and the team values responsive, friendly support for every customer.

Qualifications

• Answer calls professionally.
• Excellent communication and speaking skills.
• Proficient with Microsoft Office; 40 WPM typing.
• Resolve customer issues with minimal supervision.
• Ability to multitask on floral orders and projects.
• Customer service experience preferred.

Responsibilities

• Answer incoming calls and process floral orders by phone or online.
• Provide friendly, accurate order support to customers.
• Assist with issue resolution and order tracking with team support.
• Work at our Downtown Indianapolis location; shifts may vary during floral peak periods.

Skills

Customer service

Communication

Typing 40 WPM

Problem solving

Multitasking

Tools

Microsoft Office

Job description

McNamara Florist is seeking a Customer Service Representative to handle incoming calls and floral orders by phone or online. This role requires professional phone etiquette, strong communication, and accurate order processing in a fast-paced setting.

Both full-time and part-time openings are available at our Downtown Indianapolis location, with potential overtime during holidays. Experience in customer service is preferred, and the team values responsive, friendly support for every customer.