Floral Design & Customer Service Specialist

Kroger Co.; Indianapolis (IN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Indianapolis, IN is seeking a Floral Department Associate to assist in designing and merchandising floral items, greeting customers, and processing orders. You will help create arrangements and ensure accurate pricing and signage.

This role emphasizes customer service, teamwork, safety, and flexibility to work weekends and holidays. Kroger offers comprehensive benefits and growth opportunities across our extensive network.

Qualifications

• Strong written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials.
• Ability to multi-task and prioritize in a fast-paced environment.
• Personal initiative and follow through to completion.
• Team player with customer service focus.
• Ability to use cleaning solutions safely and operate production equipment.
• Dependable with integrity and a good work record.
• Knowledge of employment laws and safety regulations.
• Experience in grocery retail and with cash registers.

Responsibilities

• Assist and greet customers promptly and provide great service.
• Design and create floral arrangements and fill customer orders.
• Package orders safely and efficiently.
• Maintain merchandise and supplies in proper areas.
• Assist customers in locating and selecting items.
• Operate cash register in accordance with procedures.
• Maintain a clean and safe work area and handle calls promptly.
• Support decoration and merchandising of the department.

Skills

Customer service

Communication skills

Shelf tagging reading

Multi-tasking

Team collaboration

Cash handling

Safety awareness

Job description

Assist in the design and/or merchandising of floral items and arrangements for display/sale or in response to customer requests. Provide various customer services.Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist and greet customers promptly and provide them with great service
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in location and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in their designated areas and well organized
• Keep floors, clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures, as applicable
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Demonstrates effective written and oral communication skills
• Ability to read shelf tags, signs, product labels, training materials, and bulletins
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
• Personal initiative and follow through to completion
• Ability to work as part of a team in a fast-paced environment
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment
• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, and safety
• Experience in grocery retail and customer service
• Experience in operating a cash register and making change

Job Info

• Job Identification 227961
• Job Category Store Operations
• Posting Date 10/13/2026, 03:28 PM
• Locations 2629 E 65th St, Indianapolis, IN, 46220, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!