Floral Design & Customer Experience Associate

Kroger; California; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Job summary

At Kroger, a floral department associate assists in designing and merchandising floral items and responding to customer requests. You will provide excellent service, help create arrangements, and process orders at the register.

Responsibilities include keeping the department organized, assisting customers in selecting items, and handling calls and orders promptly. Weekend/holiday availability and adherence to safety standards are required.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information clearly and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Experience in grocery retail and customer service is a plus.

Responsibilities

• Assist and greet customers promptly and provide great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in designated areas and organized.
• Keep floors clean, safe, and free of clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity, quality and space allocation for merchandise.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures.
• Maintain flexibility to work weekends and holidays as needed.

Skills

Customer service

Communication skills

Teamwork

Multi-tasking

Reading shelf tags

Tools

Cash register

Job description

At Kroger, a floral department associate assists in designing and merchandising floral items and responding to customer requests. You will provide excellent service, help create arrangements, and process orders at the register.

Responsibilities include keeping the department organized, assisting customers in selecting items, and handling calls and orders promptly. Weekend/holiday availability and adherence to safety standards are required.