Floral Design Lead & Customer Experience

Hyvee.io; Northeast St Louis (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee is seeking a Floral Designer to join our Floral Department. You will create custom arrangements, advise customers on care, and lead floral clerks in a fast-paced retail environment.

You will ensure orders are completed accurately and on time, including weddings and special events, while maintaining department standards and confidentiality of orders. The role requires strong floral design skills, a passion for customer service, and the ability to mentor staff.

Qualifications

• Floral design skills and knowledge of floral products, care and handling.
• Strong customer service and communication abilities.
• Leadership experience guiding floral clerks in a fast-paced environment.
• Ability to solve practical problems with multiple variables.
• Proficiency with basic math (fractions, decimals, percentages).

Responsibilities

• Greet customers warmly and counsel on plant and floral care; create arrangements to exact specifications.
• Process and wrap flowers to prevent damage; fulfill orders on time.
• Manage orders including weddings, funerals, and anniversaries; handle confidentiality of order details.
• Lead floral clerks, train on simple designs and daily tasks; assign and review work.

Skills

Floral design

Customer service

Team leadership

Problem solving

Math skills

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Floral Designer to join our Floral Department. You will create custom arrangements, advise customers on care, and lead floral clerks in a fast-paced retail environment.

You will ensure orders are completed accurately and on time, including weddings and special events, while maintaining department standards and confidentiality of orders. The role requires strong floral design skills, a passion for customer service, and the ability to mentor staff.