Lead Floral Designer for Weddings & Events

Hy-Vee; North Carolina; Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Hy-Vee is seeking a Floral Designer to create beautiful arrangements, lead floral clerks, and ensure the department stays stocked and fresh. You will handle orders from various channels, train staff, and uphold department standards in a fast-paced retail setting.

The role emphasizes customer care, precise design work, and teamwork within the Floral Department, reporting to the Store Director/Manager. A strong eye for design and service culture is essential.

Qualifications

• High school diploma or equivalent.
• Three years of similar or related work experience preferred.

Responsabilités

• Deliver outstanding customer service by greeting every customer warmly, counseling them on plant and floral care, taking special requests in person and by phone, and creating arrangements to their exact specifications.
• Clean, process, and cut flowers appropriately and wrap with care to avoid damage.
• Fill customer orders completely and on time, including small and complex arrangements for occasions such as weddings, funerals, and anniversaries.
• Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost.
• Inventory product, evaluate freshness throughout the shop and the store, care for damaged product, and replace as necessary.
• Operate as a lead with floral clerks by training them on simple designs, phone order procedures, and daily tasks.
• Instruct, assign, and review the work of others; maintain standards and coordinate activities as needed; has the authority to recommend disciplinary actions.
• Order flowers and supplies daily or as needed with direction from the Floral Manager.
• Identify key areas throughout the store to place specials and share creative ideas for arrangements.
• Stay current on floral industry trends by reading industry references and remaining open to new ideas.
• Help with and may decorate in-store events
• Assume responsibility for the department in the absence of the Manager or Assistant Manager
• Unload trucks, place product in appropriate storage areas, and replenish merchandise
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Connaissances

Floral design skills

Team leadership

Customer communication

Problem solving

Math skills

Order confidentiality

Formation

High school diploma

Description du poste

Hy-Vee is seeking a Floral Designer to create beautiful arrangements, lead floral clerks, and ensure the department stays stocked and fresh. You will handle orders from various channels, train staff, and uphold department standards in a fast-paced retail setting.

The role emphasizes customer care, precise design work, and teamwork within the Floral Department, reporting to the Store Director/Manager. A strong eye for design and service culture is essential.