Floral Design & Customer Service Specialist

Kroger; Bellevue (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Kroger in the United States is seeking a friendly Floral Associate to assist customers and help design and fulfill floral orders. You will package orders, keep the department organized, and maintain product freshness while following company policies.

We value teamwork, clear communication, and reliable service. Weekend and holiday availability is required to meet customer needs in a fast-paced retail environment.

Qualifications

• Strong written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in locating and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Maintain floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Maintain flexibility to work weekends and holidays as needed.

Skills

Customer service

Written and verbal communication

Multitasking

Teamwork

Attention to detail

Tools

Cash register

POS system

Job description

Kroger in the United States is seeking a friendly Floral Associate to assist customers and help design and fulfill floral orders. You will package orders, keep the department organized, and maintain product freshness while following company policies.

We value teamwork, clear communication, and reliable service. Weekend and holiday availability is required to meet customer needs in a fast-paced retail environment.