Floral Design & Customer Experience Associate

Kroger; Taylorville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is hiring for a floral department associate. You will assist customers, design and fill floral orders, and help with merchandising and stocking. The role requires strong customer service, attention to detail, and the ability to work a flexible schedule including weekends and holidays.

The position emphasizes friendly, professional service, accurate handling of orders, and maintaining organized workspaces in a busy store environment.

Qualifications

• Demonstrates effective written and oral communication skills.

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in location and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in their designated areas and well organized
• Maintain floors clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures, as applicable
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Effective communication

Reading shelf tags

Multi-tasking

Teamwork

Customer service

Tools

Cash register

Job description

Kroger is hiring for a floral department associate. You will assist customers, design and fill floral orders, and help with merchandising and stocking. The role requires strong customer service, attention to detail, and the ability to work a flexible schedule including weekends and holidays.

The position emphasizes friendly, professional service, accurate handling of orders, and maintaining organized workspaces in a busy store environment.