Floral Designer & Customer Experience Specialist

Kroger-54356a7; Lexington (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Kroger is seeking a floral design and customer service associate at our Lexington, KY location. You will design and fill customer orders, greet customers, and help with packaging and merchandising to create attractive displays.

The role emphasizes courtesy, accuracy in records, and strong communication with customers and team members. Weekend and holiday work is expected. Join a market-leading grocer committed to growth and service.

Qualifications

• Past work record reflects dependability and integrity.
• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Confidentiality regarding associate records is expected.
• Demonstrated aptitude for filling customer needs, and designing floral arrangements.
• Ability to make intelligent decisions quickly.
• Able to calmly, courteously and tactfully handle stressful situations and make a positive impression on associates and customers.

Responsibilities

• Design and create floral arrangements and/or other items to fill customer orders.
• Greet customers, offer assistance, take and fill orders.
• Package orders cheerfully, effectively, safely and efficiently.
• Keep the department area clean and free from clutter.
• Keep merchandise and supplies in their proper areas.
• Provide good customer and associate relations.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and Florist Transworld Delivery orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Provide good customer and employee relations.
• Able to communicate with customers and associates.
• Make a neat, clean impression on customers.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Floral design

Customer service

Communication skills

Stress management

Decision making

Reliability

Education

Florist Transworld Delivery certification

Floral Design School training

Job description

Kroger is seeking a floral design and customer service associate at our Lexington, KY location. You will design and fill customer orders, greet customers, and help with packaging and merchandising to create attractive displays.

The role emphasizes courtesy, accuracy in records, and strong communication with customers and team members. Weekend and holiday work is expected. Join a market-leading grocer committed to growth and service.