Floral Design & Customer Service Associate

Kroger Family of Companies; Peoria (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies' floral department is seeking a team member to assist in designing and merchandising floral items, greet customers, and provide excellent service while maintaining clean, organized displays.

You will help create arrangements, process orders, handle cash, and support department operations across weekends and holidays as needed. Strong communication and customer-service skills are essential.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to multitask, set priorities and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Capable of effective production, merchandising and customer service related to sale of merchandise.

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in locating and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Keep floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity, quality and space allocation.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Maintain flexibility to work weekends and holidays as needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication

Multitasking

Teamwork

Attention to detail

Job description

Kroger Family of Companies' floral department is seeking a team member to assist in designing and merchandising floral items, greet customers, and provide excellent service while maintaining clean, organized displays.

You will help create arrangements, process orders, handle cash, and support department operations across weekends and holidays as needed. Strong communication and customer-service skills are essential.