Floral Design & Customer Service Associate

Kroger Family of Companies; Streator (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

The Kroger Family of Companies floral department is seeking a friendly associate to assist in designing and merchandising floral items and to respond to customer requests. You will help create arrangements, package orders, and maintain displays while delivering excellent customer service.

This role requires strong communication, multitasking in a fast-paced environment, and flexibility to work weekends and holidays as needed. Training and a supportive team are provided.

Qualifications

• Must read shelf tags, signs and product labels.
• Able to multitask and prioritize in a fast-paced environment.
• Strong team player with professional communication.
• Ability to operate cleaning supplies safely and use sharp tools.
• Experience in grocery retail and customer service.

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in locating and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Keep floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity and space allocation.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures.
• Maintain flexibility to work weekends and holidays as needed.
• Must be able to perform essential functions with or without accommodation.

Skills

Written & oral communication

Read shelf tags

Multitasking

Team collaboration

Customer service

Safety awareness

Tools

Cash register

Job description

The Kroger Family of Companies floral department is seeking a friendly associate to assist in designing and merchandising floral items and to respond to customer requests. You will help create arrangements, package orders, and maintain displays while delivering excellent customer service.

This role requires strong communication, multitasking in a fast-paced environment, and flexibility to work weekends and holidays as needed. Training and a supportive team are provided.