Flooring Site Operations Lead

Default Brand; Greensboro (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus Program

401k with Company Match

Paid Holidays

Personal Time Off

Earned PTO for Community Service

Job summary

Romanoff Renovations is seeking a Site Operations Manager to lead office production metrics and manage a team of Operations Managers across multiple sites. You will ensure timely dispatch, recruitment, inventory control, and continuous improvement aligned with SOPs and Home Depot partnerships.

The role demands strong communication, leadership and the ability to travel to field offices and stores, with a focus on delivering top-notch service and operational excellence.

Qualifications

• Must have a valid driver’s license, reliable transportation, and vehicle insurance.
• High School Diploma or Equivalent
• Minimum 3 years of relevant experience
• Strong verbal and written communication skills
• Strong customer service skills, ability to provide a positive and professional experience
• Ability to lead teams to accomplish common goals
• Ability to travel to field offices, jobsites, and The Home Depot stores

Responsibilities

• Oversee production in assigned office to include; backlogs, aging report, and KPI’s
• Ensure that office is dispatching and resulting in a timely manner
• Ongoing recruitment performed
• Ensure that pad and warehouse inventory is accurate and runs efficiently
• Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
• Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices.
• Ensure office scheduling capacity is optimized
• Audit and count pad
• Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises.
• Visit local Home Depot stores a regular basis to ensure relationships are established
• Expedited care tickets are responded to immediately. Work with THD and customer for resolution.
• Answer and respond to inquiries from the RCS
• Adherence to SOP

Skills

Team leadership

Communication

Customer service

Public speaking

OSHA knowledge

Education

High School Diploma or Equivalent

Tools

MS Office

CRM software

Inventory systems

Job description

Romanoff Renovations is seeking a Site Operations Manager to lead office production metrics and manage a team of Operations Managers across multiple sites. You will ensure timely dispatch, recruitment, inventory control, and continuous improvement aligned with SOPs and Home Depot partnerships.

The role demands strong communication, leadership and the ability to travel to field offices and stores, with a focus on delivering top-notch service and operational excellence.