Site Ops Mgr - Flooring (GREENSBORO,NC)

Default Brand; Greensboro (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus Program

401k with Company Match

Paid Holidays

Personal Time Off

Earned PTO for Community Service

Job summary

Romanoff Renovations is seeking a Site Operations Manager to lead office production metrics and manage a team of Operations Managers across multiple sites. You will ensure timely dispatch, recruitment, inventory control, and continuous improvement aligned with SOPs and Home Depot partnerships.

The role demands strong communication, leadership and the ability to travel to field offices and stores, with a focus on delivering top-notch service and operational excellence.

Qualifications

• Must have a valid driver’s license, reliable transportation, and vehicle insurance.
• High School Diploma or Equivalent
• Minimum 3 years of relevant experience
• Strong verbal and written communication skills
• Strong customer service skills, ability to provide a positive and professional experience
• Ability to lead teams to accomplish common goals
• Ability to travel to field offices, jobsites, and The Home Depot stores

Responsibilities

• Oversee production in assigned office to include; backlogs, aging report, and KPI’s
• Ensure that office is dispatching and resulting in a timely manner
• Ongoing recruitment performed
• Ensure that pad and warehouse inventory is accurate and runs efficiently
• Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
• Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices.
• Ensure office scheduling capacity is optimized
• Audit and count pad
• Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises.
• Visit local Home Depot stores a regular basis to ensure relationships are established
• Expedited care tickets are responded to immediately. Work with THD and customer for resolution.
• Answer and respond to inquiries from the RCS
• Adherence to SOP

Skills

Team leadership

Communication

Customer service

Public speaking

OSHA knowledge

Education

High School Diploma or Equivalent

Tools

MS Office

CRM software

Inventory systems

Job description

Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.

WHO WE ARE:

Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “Do the Right Thing.” This is found in our passion toCommit to Excellence,Listen,Give Backand showRespect for All. The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go above and beyond to care for our customers and community. Also prevalent in our culture is a strong thirst for innovation, with the intent to meet our company’s overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way.

JOB SUMMARY

The Site Operations Manager is responsible for executing assigned office production metrics, development and management of a team of Operation Managers and maintaining positive communications with customers. The Site Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the District Operations Manager (DSOM) and oversees a specified site location.

ESSENTIALFUNCTIONS:

• Oversee production in assigned office to include; backlogs, aging report, and KPI’s
• Ensure that office is dispatching and resulting in a timely manner
• Ongoing recruitment performed
• Ensure that pad and warehouse inventory is accurate and runs efficiently
• Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
• Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices.
• Ensure office scheduling capacity is optimized
• Audit and count pad
• Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises.
• Visit local Home Depot stores a regular basis to ensure relationships are established
• Expedited care tickets are responded to immediately. Work with THD and customer for resolution.
• Answer and respond to inquiries from the RCS
• Adherence to SOP

MINIMUM QUALIFICATIONS:

• Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
• High School Diploma or Equivalent
• Minimum 3 years of relevant experience
• Strong verbal and written communication skills with the ability to communicate across all levels of the company
• Strong customer service skills, ability to provide a positive and professional experience
• Ability to lead teams to accomplish common goals
• Ability to juggle competing priorities and adapt to unique situations.
• Ability to travel to field offices, jobsites, and The Home Depot stores

PREFERRED QUALIFICATIONS

• 4+ years of experience in a production environmentand supervisory role building teams and improving teams
• Background in floor covering and/orunderstands construction
• Previous experience in residential construction a plus

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

• Self-Starter and team player
• Comfort with public speaking/teaching
• Flooring installation knowledge and ability to complete minor repairs
• Organized and detail oriented
• Ability to multi-task
• Ability to show empathy to customers and installers
• Strong autonomous performer
• Functions with a sense of urgency
• Makes decisions with discernment, considering all sides
• Ability to read diagrams and installation specs
• Familiar with OSHA workplace regulations

PHYSICAL ACTIVITY

• Sitting up to 5 hours a day
• Constant use of hands to type and write
• Stand up to 6 hours a day
• Lifting 50 pounds, occasionally
• Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed

BENEFITS

• Bonus Program
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforceprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.