Flooring Repair Technician | Field Service & Customer Care

interiorlogicgroup; West Sacramento (CA); On-site; USD 39,000 - 43,000; Full time

Job summary

Interior Logic Group is seeking a Customer Service Technician to deliver high-quality warranty repairs and product installations across occupied homes and new construction sites. This role supports customer service and production operations, ensuring work is safe, efficient, and aligned with ILG's standards.

You will handle multiple trades, maintain equipment inventories, document work, travel to local job sites, and mentor junior technicians while delivering clear communication with customers

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years in construction or related trades with increasing responsibility.
• Valid driver’s license and vehicle insurance as required by state law.
• Ability to perform repairs and service work in occupied homes.
• Good verbal communication and organizational skills.
• Experience training or mentoring other technicians as experience grows.
• Experience in flooring, cabinetry, or countertops preferred.

Responsibilities

• Perform repairs, touch-ups, and installation-related tasks across multiple trades.
• Carry out repairs and replacements in occupied homes and new construction.
• Logistics tasks: material handling and coordination.
• Maintain inventory of parts, tools, and materials for field operations.
• Travel to local customer locations for field service, repairs, and support.
• Communicate scope, timelines, and expectations to customers and internal teams.
• Organize workflow and document repairs, materials, and completed appointments.
• Confirm and document completed appointments accurately and promptly.
• Provide feedback to internal teams on product quality and installation methods.
• Mentor and support less experienced technicians.
• Perform other duties as assigned.

Skills

Multi-trade knowledge

Customer communication

Organizational skills

Problem solving

Safety compliance

Mentoring others

Technical adaptability

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Interior Logic Group is seeking a Customer Service Technician to deliver high-quality warranty repairs and product installations across occupied homes and new construction sites. This role supports customer service and production operations, ensuring work is safe, efficient, and aligned with ILG's standards.

You will handle multiple trades, maintain equipment inventories, document work, travel to local job sites, and mentor junior technicians while delivering clear communication with customers