Field Service Technician — Home Installations & Repairs

ISI Design and Installation Solutions, INC.; Fort Myers (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Disability insurance

Life insurance

Flexible time off

Job summary

Interior Logic Group in the United States seeks a Customer Service Technician to deliver warranty repairs and product installations, supporting customer service and production operations in both occupied homes and new construction. You will perform repairs, document work, and communicate with customers to ensure timely, quality results.

You will also travel to local job sites, maintain safety standards, and mentor junior technicians while upholding ILG's commitment to quality and customer

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time
• Valid driver’s license and vehicle insurance as required by state law
• Ability to perform repairs and service work in occupied homes
• Good verbal communication and organizational skills
• Demonstrated ability to train, mentor, or support other technicians as experience level increases
• Experience in one or more construction trades, which may include flooring, cabinetry, countertops

Responsibilities

• Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials
• Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements
• Perform logistical tasks related to production installs, including material handling and coordination
• Maintain inventory of parts, tools, and materials required for field operations
• Travel to local customer locations to perform field service, repairs, and support
• Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations
• Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments
• Confirm and document completed appointments accurately and promptly
• Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities
• Mentor and support less experienced technicians, as applicable
• Perform other duties as assigned

Skills

Technical aptitude

Communication skills

Organization & time management

Problem solving

Safety standards

SAP knowledge

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

Interior Logic Group in the United States seeks a Customer Service Technician to deliver warranty repairs and product installations, supporting customer service and production operations in both occupied homes and new construction. You will perform repairs, document work, and communicate with customers to ensure timely, quality results.

You will also travel to local job sites, maintain safety standards, and mentor junior technicians while upholding ILG's commitment to quality and customer