Customer Service Technician

ISI Design and Installation Solutions, INC.; Fort Myers (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Disability insurance

Life insurance

Flexible time off

Job summary

Interior Logic Group in the United States seeks a Customer Service Technician to deliver warranty repairs and product installations, supporting customer service and production operations in both occupied homes and new construction. You will perform repairs, document work, and communicate with customers to ensure timely, quality results.

You will also travel to local job sites, maintain safety standards, and mentor junior technicians while upholding ILG's commitment to quality and customer

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time
• Valid driver’s license and vehicle insurance as required by state law
• Ability to perform repairs and service work in occupied homes
• Good verbal communication and organizational skills
• Demonstrated ability to train, mentor, or support other technicians as experience level increases
• Experience in one or more construction trades, which may include flooring, cabinetry, countertops

Responsibilities

• Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials
• Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements
• Perform logistical tasks related to production installs, including material handling and coordination
• Maintain inventory of parts, tools, and materials required for field operations
• Travel to local customer locations to perform field service, repairs, and support
• Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations
• Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments
• Confirm and document completed appointments accurately and promptly
• Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities
• Mentor and support less experienced technicians, as applicable
• Perform other duties as assigned

Skills

Technical aptitude

Communication skills

Organization & time management

Problem solving

Safety standards

SAP knowledge

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

Looking to build your career and design your future? You have come to the right place. Summary The Customer Service Technician is responsible for providing excellent customer service through high-quality warranty repairs and product installations. This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Technicians must demonstrate professionalism, technical skill, and strong communication while working in both occupied homes and new construction environments.

Essential Functions

• Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials
• Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements
• Perform logistical tasks related to production installs, including material handling and coordination
• Maintain inventory of parts, tools, and materials required for field operations
• Travel to local customer locations to perform field service, repairs, and support
• Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations
• Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments
• Confirm and document completed appointments accurately and promptly
• Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities
• Mentor and support less experienced technicians, as applicable
• Perform other duties as assigned

Education & Experience

• High school diploma or GED, or equivalent combination of education and experience
• One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time
• Valid driver’s license and vehicle insurance as required by state law
• Ability to perform repairs and service work in occupied homes
• Good verbal communication and organizational skills
• Demonstrated ability to train, mentor, or support other technicians as experience level increases
• Experience in one or more construction trades, which may include: Flooring (tile, carpet, wood, or LVP), Cabinets (repair, touch-up, adjustment), Countertops (basic repair through advanced fabrication and replacement across multiple materials)

Skills & Competencies

• Strong technical aptitude with knowledge of multiple trades, including flooring, cabinetry, and countertops
• Excellent communication skills with customers and team members
• Strong organizational and time management abilities
• Demonstrated problem-solving and analytical skills to diagnose and resolve installation or repair issues
• Ability to follow safety standards and company policies consistently
• Commitment to quality, accountability, and customer satisfaction
• Proficiency in Microsoft Office Suite; SAP knowledge preferred

Physical Requirements

Ability to stand, sit, walk, bend, and stoop for 8+ hours. Minor lifting and carrying may be required.

Work Environment

Work performed at construction job sites and office locations. Exposure to construction materials, paints, wood finishing products, and tools.

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Benefits

• Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health
• 401(k) with company match
• Short- and long-term disability
• Life insurance
• Access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most
• Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance

With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential!

People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities.

For more information about Interior Logic Group, visit www.interiorlogicgroup.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

U.S. Department of Labor Information Know Your Rights Pay Transparency