Floor Supervisor: Lead Store Ops & Customer Experience

Ace Hardware Corporation; Chatham, Northern (IL, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Ace Retail Group in the United States is seeking a Floor Supervisor to assist with managing overall store operations and to assume primary responsibility in the absence of the General Manager and Assistant Managers.

This role supports customer service excellence, supervises staff, and helps maintain a safe, clean, and well‑stocked store, embodying Ace's core values of Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Assist with managing store operations and direct staff in the absence of the GM or assistant managers.
• Proactively assist customers and resolve issues while representing Ace Retail Group.
• Supervise store operations, including opening/closing and compliance with programs.
• Lead by example and participate in staff training and meetings.

Skills

Retail management

Customer service

Hardware experience

Education

High School or GED

Job description

Ace Retail Group in the United States is seeking a Floor Supervisor to assist with managing overall store operations and to assume primary responsibility in the absence of the General Manager and Assistant Managers.

This role supports customer service excellence, supervises staff, and helps maintain a safe, clean, and well‑stocked store, embodying Ace's core values of Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.