Floor Supervisor - Fenway

Trillium; Boston (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-term Disability

Life Insurance

401k with employer match

Job summary

Trillium is seeking an experienced Floor Supervisor to join our Fenway team and lead the front of house. The role sits on the leadership team, emphasizing hospitality and memorable guest experiences.

The candidate should have 5+ years in a restaurant setting, with a strong track record of staff development, customer service excellence, and effective communication under pressure. A passion for craft beer is preferred; weekend work is required.

Qualifications

• 5+ years of experience in a restaurant environment (bartender/server/manager).
• Demonstrated success in leading and motivating a team.
• Exceptional guest service and problem-solving abilities.

Responsibilities

• Train and supervise front of house staff.
• Direct work for employees including assigning tasks before, during, and after open hours.
• Assist the floor managers with coaching FOH staff with daily performance feedback.
• Coordinate with Private Event Coordinator to execute weekly private functions.
• Handle complaints, conflicts, questions, and suggestions from restaurant employees.
• Additional duties may be assigned as necessary.

Skills

Team leadership

Guest service

Communication

Calm under pressure

Craft beer knowledge

Weekend availability

Job description

Trillium is seeking an experienced Floor Supervisor to join our Fenway team! This position will be part of our leadership team for the front of house. The ideal candidate personifies the fundamental elements of hospitality and has a passion for creating memorable experiences.

Job Duties & Responsibilities:

Staff Management

• Train and supervise front of house staff
• Direct work for employees including assigning tasks before, during, and after open hours of the restaurant
• Assist the floor managers with the development of FOH staff by providing daily feedback on performance
• Work with Private Event Coordinator to execute weekly semi-private and private functions
• Handle complaints, conflicts, questions, and suggestions from restaurant employees

Customer Service

• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally.
• Promptly respond to customer inquiries via email, phone, and in-person

Additional duties may be assigned as necessary

Desired Qualifications & Abilities

Qualifications & Experience

• Required 5+ years of experience working as a bartender, server, or manager in a restaurant environment.
• Demonstrated success in process improvement and initiative

Qualifications & Experience

• Ability to work independently, as well as lead and motivate a team
• Confidence and business acumen to delegate staff effectively based on business conditions
• Organized and efficient with great attention to detail
• Exceptional guest service skills
• Collaborative and respectful presence with entire team
• Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm, to customers and staff
• A deep passion for craft beer is a must and knowledge about the brewing process is a bonus
• Willing to work a flexible weekend schedule (Friday-Sunday) including nights and holidays
• Follow appropriate procedures for serving alcohol (e.g., TIPSs (Training for Intervention Procedures)
• Move lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance
• Medical, dental and vision benefits with no wait period
• Short term disability and life insurance
• 401k plan with generous match with no wait period