Bartender

Tavistock Restaurant Collection; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Tavistock Restaurant Collection in Boston is seeking a Bartender responsible for delivering memorable hospitality to guests while preparing drinks and ensuring a welcoming environment. The ideal candidate will focus on guest satisfaction, communication with team members, and professional appearance.

Requirements include a high school diploma, hospitality experience preferred, and ability to communicate effectively in English. Responsibilities involve preparing beverages, maintaining cleanliness, and establishing connections with guests to enhance their dining experience.

Qualifications

• Ability to communicate in English (speak, read, write).
• Previous hospitality experience preferred.
• Must meet local legal age requirements for serving alcohol.

Responsibilities

• Prepare and serve beverages to guests following recipes.
• Deliver genuine hospitality and establish connections with guests.
• Communicate effectively with team members and provide excellent service.
• Handle guest complaints and process payments accurately.
• Maintain cleanliness and sanitation in the service areas.

Skills

Adaptability & Flexibility

Attention to Detail

Communication

Confidence

Customer Focus

Initiative

Problem Solving

Teamwork

Education

High School Diploma

Tools

Point of Sale (POS) System

Job description

Overview

JOE'S AMERICAN BAR & GRILL - WATERFRONT Located just steps from Faneuil Hall, Joe’s American Bar & Grill offers the best views of Boston Harbor amidst some of the city’s most beloved landmarks. From our kitchen to your table, our meals are made from scratch and served with a smile, whether you dine al fresco on our patio or in the comfort of our dining room.

Position Summary

The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages made to our standards in a timely manner.

Essential Functions

• Maintain proper grooming and uniform standards


• Deliver genuine hospitality to and establish emotional connections with our guests


• Contribute to the overall teamwork and success of the restaurant


• Communicate effectively with guests and team members


• Determine guests’ needs while making the appropriate recommendations and offerings to enhance the dining experience


• Presents the best we have to offer, never selling the guest anything


• Prepares drink orders for guests and servers according to recipes in a timely manner


• Execute beverage tray service


• Answer guest questions regarding food and beverage offerings


• Adhere to all alcohol awareness procedures


• Handle guest complaints professionally and alert a manager immediately


• Process payments and handle cash professionally and accurately


• Communicate with managers and hosts regarding table availability and key table updates


• Follow up with guests about their meal and dining experience to ensure great guest satisfaction


• Maintain a high level of cleanliness and sanitation


• Demonstrate professional and gracious demeanor at all times


• Perform all opening, running, and closing duties accurately


• Perform any job function requested by the management team

Position Qualifications

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs


• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks


• Communication – Listens to others and communicates in an effective manner


• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf


• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members


• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations


• Problem Solving – Resolves difficult or complicated challenges


• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

Education: High School; able to communicate (speak, read, and write) in English.

Experience: Previous hospitality experience is preferred.

Computer Skills: Experience using a Point of Sale (POS) system.

Certificates & Licenses: N/A.

Other Requirements: Must meet the local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time.